What are the responsibilities and job description for the Franchise Owners Relation Group Intern - Portfolio Health position at Hyatt?
Organization- Hyatt Corporate Office, Chicago
Summary
The Opportunity
Hyatt is seeking an enthusiastic Franchise Owners Relations Group Intern to support our Portfolio Health team. In this role, you'll work closely on multiple phases of the global and highly impactful annual Owner and Operator survey program. Insights and data from the survey help Hyatt maintain its position as a leading hospitality company by fostering an open dialogue with key stakeholders: Owners and Operators. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care For Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
Responsibilities:
Survey Administration Support :
Qualifications:
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
Summary
The Opportunity
Hyatt is seeking an enthusiastic Franchise Owners Relations Group Intern to support our Portfolio Health team. In this role, you'll work closely on multiple phases of the global and highly impactful annual Owner and Operator survey program. Insights and data from the survey help Hyatt maintain its position as a leading hospitality company by fostering an open dialogue with key stakeholders: Owners and Operators. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care For Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedules
- Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
Responsibilities:
Survey Administration Support :
- Assist in the administration of surveys, specifically focusing on supporting translation and in-country review processes.
- Coordinate with relevant teams and vendors to ensure survey content is accurately translated for each target audience.
- Attend stakeholder meetings and take detailed notes, ensuring key action items are tracked and followed up on.
- Create and manage support tickets for the distribution list process, ensuring that all relevant parties are kept informed and that tasks are efficiently handled.
- Help prepare training materials and communications to vendor or internal stakeholders.
- Review survey versions to ensure consistency and accuracy across all versions.
- Perform quality checks on survey versions to identify and address any functional or technical issues before survey launch.
- Review survey report templates, ensuring items and formatting are correct and consistent.
- Run daily report exports to capture system changes in the participant distribution list.
- Review data to identify inconsistencies or inaccuracies and follow up on resolution.
- Shadow Franchise Performance Leads to a better understanding of Owner and Operator relationships.
- Learn about the Portfolio Health programs and analytics and how they drive Hyatt’s overall performance.
Qualifications:
- Currently enrolled or recently graduated from a college or university program, ideally with a focus on Hospitality Business, Psychology, Statistics, Marketing, Communications, or a related field.
- Minimum 3.4 GPA desired
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a team environment and manage multiple tasks.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
