Front Desk Agent - Full-time

Description :

The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.

SUMMARY

Front Desk Agents are responsible for the guest registration process and communication of hotel services and programs. This interactive, guest-facing role gives opportunity for guest connections and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You will be one of the initial points of contact as a Front Desk Agent. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we would love to hear from you! Miraval colleagues work in an environment that demands exceptional performance yet reaps great rewards.

Duties and Responsibilities :

Greet guests and complete the check-in and check-out process

Have the ability to answer guest billing questions to include post-stay inquiries

Effectively communicate with guests, colleagues, and all resort departments

Assist Hotel Operator with the answering of incoming phones calls to the front desk as needed

Complete all tasks on the daily checklist

Restock supplies at the front desk

Maintain a neat and orderly work area

Participate in proactive team efforts to achieve departmental and Miraval goals

Have in-depth knowledge of spa services, programs, and activities offered at Miraval Arizona

Assist with booking and cancelling spa services and activities from guest itineraries

Escort guests around resort, provide detailed tour of key areas on property, inform guests of any special activities and offerings, explain the sign-up procedure for activities, know hours of operation of various departments

Handle and communicate special guest requests

Work well in a team environment

Utilize strong interpersonal and listening skills

Other duties as assigned by your leader

Must have schedule flexibility and the ability to work holidays and weekends

We offer excellent benefits :

Complimentary room nights

Unlimited discounted and Friends & Family Room Rates

Medical, Prescription, Dental and Vision Insurance on 30 th day of employment

401K with company match

Generous Paid Time Off policy

Paid sick time

Paid Family Bonding Time and Adoption Assistance

Tuition & Wellbeing Reimbursement

Free colleague meals during shift

Employee Stock Purchase Plan

Access to resort facilities including spa services, programs, hiking trails and gym

• Exact benefit package is contingent on status

Qualifications :

Strong computer and Microsoft software skills

Ability to multitask and use multiple computer programs and systems

Refined verbal and written communication skills

Previous experience in a health and wellness or full service resort preferred

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job function.

Primary Location : US-AZ-Tucson

Organization : Miraval Arizona Resort and Spa

Pay Basis : Hourly

Job Level : Full-time

Job : Front Office

Req ID : TUC001808

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.