What are the responsibilities and job description for the Front Desk Agent / Night Audit position at Hyatt?
What You'll Do
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
- A Front Desk/Night Auditor will assist guests efficiently, courteously, and professionally in all front desk related functions
- Provide excellent guest service
- Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds
- Consistently follow all credit, cash-handling, and accounting procedures
- Run various audits and reports and record all revenues and statistics accurately
- Read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures
- Maintain privacy and confidentiality of all guest and hotel information
- Effectively respond to and resolve guest concerns or complaints
- Perform other duties as assigned
- A Night Auditor will have a passion for customer service
- Ability to work independently while supporting hotel operations
- Strong attention to detail and organization skills
- Previous hospitality experience is preferred, but not required
- A willingness to work nights, weekends, and holidays as necessary
- The ability to lift, carry, or otherwise move up to 10 lbs. regularly and the ability to stand for long periods of time
- Company paid Medical, Dental and Vision insurance
- Vacation/Sick pay
- Simple IRA with company match
- Leadership development
- Hyatt discounts worldwide
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
