Front Office Manager

About Us:

Hyatt Place Santa Cruz offers modern comfort and upscale amenities just minutes from the stunning California coastline. Our hotel is designed for business and leisure travelers alike, providing stylish accommodations, exceptional service, and a welcoming atmosphere. We take pride in delivering memorable guest experiences through warm hospitality and a commitment to excellence.

Job Description:

Hyatt Place Santa Cruz is seeking an experienced Front Office Manager to lead our front desk team. This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily front office operations, manage staff, and uphold Hyatt’s high service standards.

Key Responsibilities:

Supervise and lead front desk associates, concierge staff, and bell services

Ensure seamless check-in/check-out processes and handle guest requests efficiently

Train and mentor front desk employees to provide exceptional customer service

Coordinate with housekeeping, reservations, and other hotel departments to optimize guest experience

Monitor room inventory, occupancy levels, and revenue management strategies

Handle billing, payments, and financial transactions accurately

Maintain compliance with Hyatt policies, brand standards, and safety procedures

Resolve guest concerns promptly and professionally

Requirements:

• Previous experience as a Front Office Manager or similar progressive leadership roles in the hospitality industry
• Strong leadership, communication, and problem-solving skills
• Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)
• Ability to work flexible hours, including weekends and holidays
• A degree in Hospitality Management or a related field is preferred
• Why Join Us?
• Competitive salary and benefits package
• Career growth opportunities
• A positive and dynamic work environment
• Employee discounts and exclusive Hyatt perks
  
  
  

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.