What are the responsibilities and job description for the Guest Service Agent position at Hyatt?
Description :
HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.
The Guest Service Agent is responsible for checking in and checking out of all hotel guests. This person must have excellent organization and communication skills as well as superior guest service abilities. This is a fast paced position that will involve cash handling, answering telephones, providing local information to guests, etc. all in an attentive, courteous and efficient manner.
Description
We are looking for an enthusiastic and friendly hotel front desk agent to join us at Hyatt House San Ramon!
Responsibilities :
Checking in and checking out of all hotel guests in a timely, welcoming fashion
Manage room bookings through the phone or in-person and be able to answer inquiries about the hotel, rooms, amenities, rates, special requests, etc.
Connecting with other departments in the hotel to ensure accommodations are running smoothly
This is a fast-paced position that will involve cash handling, answering telephones, providing local information to guests, etc. all in an attentive, courteous and efficient manner.
Qualifications : Qualifications
Qualifications
Excellent organization and communication skills as well as multi-tasking abilities
Team-oriented
At least one year of customer service experience preferred but not required
Pay : $19 per hour
Primary Location : US-CA-San Ramon
Organization : Hyatt House San Ramon
Pay Basis : Hourly
Job Level : Part-time
Job : Guest Services
Req ID : SAN033066
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Salary : $19
