What are the responsibilities and job description for the Porter / Bell Service position at Hyatt?
Position Overview:
At The Wildbirch Hotel, our PORTER/BELLMAN SERVICE TEAM serve as the welcoming face of our unique boutique property at the lobby/main entrance valet point. They are responsible for greeting guests, helping check-ins, providing luggage service to clients, and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling guest inquiries, luggage service and managing check-in and check-out support in an efficient, warm, and professional manner.
Key Responsibilities:
As Anchorage’s first boutique hotel, The Wildbirch Hotel offers a dynamic, local-first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
At The Wildbirch Hotel, our PORTER/BELLMAN SERVICE TEAM serve as the welcoming face of our unique boutique property at the lobby/main entrance valet point. They are responsible for greeting guests, helping check-ins, providing luggage service to clients, and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling guest inquiries, luggage service and managing check-in and check-out support in an efficient, warm, and professional manner.
Key Responsibilities:
- Greet and welcoming guests while ensuring all luagge for the the guest is accurate loaded/unloaded and brought to the clients car/room.
- Assist guests in luggage service.
- Share in-depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities.
- Handle guest requests for luggage/delivery services, aiming to resolve any issues promptly to ensure guest satisfaction.
- Maintain the hotel entrance, lobby and valet point area and the parking area as a hub of guest interaction, keeping it organized and supplied.
- Work with other departments to coordinate guest needs and special accommodations.
- Communicate daily with the Front Office Manager to review guest services, priorities, and any additional tasks or special projects.
- Contribute to the warm, inviting atmosphere by managing the lobby’s communal space, which features a fireplace, and local art.
- Previous porter service, hotel or customer service experience is required.
- Excellent communication skills, including the ability to read and respond in English (additional languages are a plus).
- Ability to remain calm under pressure and multitask in a fast-paced environment.
- Enthusiastic, service-oriented, and with a passion for hospitality and Alaska’s vibrant culture.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web-based tools.
- Strong problem-solving skills and the ability to work independently or as part of a team.
- This role requires standing for long periods and occasional lifting of light materials.
- The hotel operates 24/7, and availability for shifts on weekends, holidays, and nights is expected.
As Anchorage’s first boutique hotel, The Wildbirch Hotel offers a dynamic, local-first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
