What are the responsibilities and job description for the Programs Manager position at Hyatt?
The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.
SUMMARY
The Programs Manger assists the Director of Programs and Programs Coordinator with daily functioning of the programs department including outdoor adventure, equine, fitness, yoga, and integrative wellness specialists. Programs manager assists in analyzing, evaluating, and creating programs. Additionally, the Programs Manager supports the Director in payroll, ordering and purchasing, budgets, employee relations, and can support the Director role as needed. Sole duties of the Manager include marketing, programs recruitment and selection, and support daily operations.
Duties and Responsibilities :
- Maintain accurate and up to date Activities Schedule and submit to Marketing for printing
- Oversee and manage all information as it pertains to the updating of the Miraval website e.g. program events, lectures, schedules.
- Assist in onboarding of new offerings by all providers
- Assist in onboarding new colleagues
- Oversee and assist with schedule of new offerings, and maintain and update lecture schedule - consider balance of schedule and peak / non-peak times
- Support Director of Programs with all aspects of compensation
- Support the operational needs of the Programs Department
- Oversee one-on-one scheduling and room assignments
- Coordinate descriptions of information and training to resort staff about the offering
- Evaluate incoming specialist proposals and accurately track denials and pending status
- Coordinate arrangements for demos as pertains to new offerings and potential providers
- Analyze management statistics for efficiencies, ie. SAM tool, Resort Suites, Envision. etc…
- Assist Director of Programs with all aspects of Independent Contractor and Professional Service Agreements
- Staff commissions : process, monitor and include data reports.
- Facilitate group pricing & billing related to Programs
- Coordinate with Sales / Events on room assignments and potential room overbooking. Ensure times are blocked in RS and Envision as needed to avoid potential overbooking.
- Schedule initial meetings with Director of Programs
- Assist Director of Programs with returning and managing phone calls and emails
- Process payroll & commissions for programs staff every Sunday and Independent Contractors bi-weekly on Thursdays
- Assist Director of Programs and Programs department heads in counseling Program staff members in proper reporting, submissions of documents, purchase orders, check requests and Human Resource material
- Meet with guests to communicate programs updates such as cancelled classes or class room moves
- Support the property and guests as pertains to programs related challenges
- Support colleagues with trouble shooting equipment and setup challenges
- Other duties as assigned by Director of Programs
Robust Benefits Packages Include :
