What are the responsibilities and job description for the Reservations Agent position at Hyatt?
Reporting to the Reservations Manager, the role involves day-to-day management of the hotel's reservations, to co-ordinate and maximize all enquiries and bookings. You will be responsible for
JOB RESPONSIBILITIES :
- Keep updated files on all upcoming groups upon receipt of turnover.
- Ensure accuracy between all systems, (Sales, Events and Reservations).
- Detail each Group profile and / or reservation with Group specific information (rate rate code deposits location requests package inclusions contract concessions etc).
- Build rates and inclusive packages specific to each Group (create routing profiles deposit policies cancellation policies etc.).
- Process travel agent commissions.
- Act as liaison between group meeting planners and Sales / Event Manager.
- Assist with group blocks management including communicating with internal / external clients
- Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
- Manually assign specific accommodations based upon feature and / or location requests.
- Provide reservation and pick up reports upon request.
- Cross reference Group resumes with system information and ensure accuracy.
- Attend Pre-Planning and / or Pre-Conference Meetings with clients as requested
- Review no shows from previous night and make corrections as needed.
- Ensure all group functions and audits are completed in an accurate and timely fashion.
- Oversee airline crew manifest reservations
- Performs other duties as assigned by hotel / department leadership.
Clickhere to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.
