What are the responsibilities and job description for the Reservations Coordinator position at Hyatt?
Organization- Dream Midtown
Summary
Candidate will manage reservations and rooms inventory as part of the reservations and sales team, specifically:
Summary
Candidate will manage reservations and rooms inventory as part of the reservations and sales team, specifically:
- Establish initial contact with customer at file turnover
- Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for individual call-in groups.
- Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.
- Coordinate with sales and revenue teams to assist with projects and tasks as needed.
- Expert knowledge of Word, Excel and Encore/Spirit
- Excellent multi-tasking and organizational skills
- Excellent time-management skills
- Excellent customer service and interface skills
- Understanding of rooms merchandising and yield management processes
