What are the responsibilities and job description for the Room Attendant position at Hyatt?
Who you will be working for:
We are looking for a reliable and friendly Room Attendant team member to provide superb customer service to our guests at the Hyatt Centric-Arlington. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to the Hyatt standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner. To be successful as a Room Attendant you must be honest, a team player, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.
What you will be doing:
Basic Functions
We are committed to a comprehensive team member benefit program that helps our team members stay healthy, feel secure, and maintain a work/life balance. As part of this commitment, we constantly strive to offer you a range of Benefit Plans to help you focus on improving and maintaining your health.
We are looking for a reliable and friendly Room Attendant team member to provide superb customer service to our guests at the Hyatt Centric-Arlington. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to the Hyatt standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner. To be successful as a Room Attendant you must be honest, a team player, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.
What you will be doing:
Basic Functions
- Responsible for the cleanliness of guest rooms and ensure they meet the Hyatt cleanliness standards.
- Greeting guests and responding to queries
- Changing bed linen
- Replacing used towels and all bathroom amenities.
- Sweeping and mopping floors.
- Vacuuming carpets.
- Dusting and polishing furniture.
- Emptying trash containers and ashtrays.
- Restocking coffee station.
- Cleaning public areas, such as corridors.
- Reporting any technical issues and maintenance discrepancy using technical device.
- Updating status of guest rooms using technical device.
- Maintaining the cleanliness, restocking and returning cleaning cart at shift end
- Completing required and recommended training courses
- Follow the lost and found policy and procedures
- Complete other assigned tasks
- Housekeeping experience (preferred).
- Ability to lift heavy amounts
- Ability to bend, twist, squat and work on feet for an extended period of time.
- Flexible work hours/ weekend availability
- Clear and pleasant communications skills
We are committed to a comprehensive team member benefit program that helps our team members stay healthy, feel secure, and maintain a work/life balance. As part of this commitment, we constantly strive to offer you a range of Benefit Plans to help you focus on improving and maintaining your health.
- Competitive Wages and Incentive Plan
- On Demand Payment
- Opportunities for Advancement
- Complimentary Meals
- Medical, Dental and Vision Insurance
- Flexible Spending Accounts
- 401(k) Retirement Plan with Company Match
- Paid Vacation, Personal and Sick Days
- Eight (8) Paid Holidays
- OTH Hotels Resorts and Brand (if applicable) Hotels Discounts
- Life and AD&D Insurance Short Term and Long-Term Disability Insurance
- Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
- Referral Bonus
