Military Veterans are Encouraged to Apply.
Hotel Magdalena is looking for a Front Office Manager who will be responsible for providing superior service with all guest interactions. Specifically, the Front Office Manager will excel in telephone operations, reservations management, concierge services and overseeing the Front Office operations in its entirety. About our Company : Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas.
Magdalena is also home to Summer House on Music Lane and Magdalena Bar, offering locals and visitors alike more places to hang out and experience the best of Austin, off South Congress. Hotel Magdalena is proud to be part of the Bunkhouse family.
Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San José, Hotel Saint Cecilia, Austin Motel, Jo’s Coffee, Summer House on Music Lane, Equipment Room, The Carpenter Hotel and Carpenters Hall in Austin; Hotel Havana and Ocho in San Antonio; Phoenix Hotel in San Francisco, California; and Hotel San Cristóbal and Benno in Todos Santos, Mexico, and Hotel Genevieve in Louisville, Kentucky with plans for expansion and future projects throughout the U.S. and Mexico.
Qualifications : We're looking for :
Hotel Magdalena is looking for a Front Office Manager who will be responsible for providing superior service with all guest interactions. Specifically, the Front Office Manager will excel in telephone operations, reservations management, concierge services and overseeing the Front Office operations in its entirety.
Knowledge, Skills, and Abilities :
- High School diploma or general education degree (GED).
College Degree preferred
Two (2) years front desk related experience in hospitality or service industryAbility to speak, read, write and understand the primary language(s) of the workplaceAbility to read and interpret documents such as safety rules, operating andMaintenance instructions and procedure manualsAbility to write routine reports and correspondenceAbility to speak effectively before groups of co-workers and sister property staffAbility to create documents in Excel and WordAbility to understand other computer programs (i.e. Property Management System)OPERA cloud experience preferred Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.Job Requirements :
Must adhere to the grooming standards and maintain a professional appearance at all timesLead the rooms department in daily operationsPoint of contact rooms department in the absence of DORManager On Duty for hotel in the absence of DOR and GMOversee VIP Program & VIP meet and greetDemonstrates a working understanding of labor cost control through effective scheduling and proactive management, and minimizing departmental overtime Oversight in Guest Service Scores and implementation inManage department timecards, PTO, requests in a daily basisResponding to Reviews & Surveys, sending post-stay emails and following up in guest recoveriesCarry out performance evaluations in line with standards and expectationsOnboarding and offboarding employees in line with HR protocolsAttending all relevant departmental, managerial, and compliance meetingsForecasting hotel occupancy and scheduling based on hotel needsMaintain open communication with department leadersAdhere to hotel SOP, policies, and training materials]Ensure all employees adhere to dress code policies for their scheduled shiftPromote and encourage guest engagements and anticipatory serviceMaintain knowledge of all property services and amenitiesEnsure the accuracy of hotel guest reservations and group reservations (i.e. rates, dates of stay, room types, VIP amenities, billing instructions, etc.)Oversee continuous Training and Development of Front Desk TeamDevelop departmental objectives, budgets, policies, procedures and strategiesEnsure staff have a complete understanding of their job requirements and sufficient training before holding them accountable for resultsMaintain awareness of documentation needed and retained in employee filesDevelop departmental objectives, budgets, policies, procedures and strategiesAssist accounting with department invoice approval and departmental allocationProcess all Travel Agent commissionsManage hotel donations and gift certificatesMaintain an increased awareness of safety issues throughout the propertyEnsure that staffing levels are up to par with occupancy and cover shifts if necessary (call outs, front desk crunch, etc.) Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.Working Conditions / Environment :
The noise level in the work environment is usually moderate, typical of a hotel / restaurant / office settingThe person in this position may have to lift / carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person liftThe person having this position may have to remain stationary for one (1) hour, move about / traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities.Benefits :
Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 30 hours / week or more that includes :
Highly subsidized Medical, Dental and Vision insuranceCompany paid Life Insurance and Long-Term Disability coverageShort Term Disability coverageGenerous Paid Time off (Full Time)Free stays at Bunkhouse Hotels (Full Time)401kwith company matchingEmployee Discounts (50% off on food & beverage!)8 weeks paid Parental Leave (Full Time, after 1 year employment)
