Technical Support Analyst

Hybrid Enterprises LLC is a recognized Information Technology and Software Development company bridging the gap between business needs and technical requirements; integrating today’s latest technologies with current legacy applications. We have been supporting the U.S. Department of Veteran Affairs for over 20 years.

We are seeking a dedicated and detail-oriented Technical Support Analyst to join our IT Operations team. This position will work in a team and will be responsible for the continuous monitoring of Windows and Linux systems, as well as various applications, to ensure optimal performance and availability. This role requires a proactive individual who can identify, troubleshoot, and escalate issues promptly to minimize downtime and maintain system integrity.

**Seeking Local Candidates Only -- MUST be able to work on-site in our office in St. Cloud, FL 34769 most weekdays**

Key Responsibilities:

• Continuous Monitoring: Monitor Windows and Linux servers, network devices, and applications using advanced monitoring tools to ensure system stability and performance.
• Incident Management: Detect, diagnose, and escalate system anomalies, performance issues, and outages to the appropriate support teams. Follow up to ensure timely resolution.
• Alert Management: Respond to alerts generated by monitoring systems, perform initial troubleshooting, and escalate as necessary.
• Reporting: Document incidents, outages, and resolutions in detail. Generate regular reports on system performance and incident trends.
• Collaboration: Work closely with other IT teams, including network engineers, system administrators, and application support teams, to resolve complex issues.
• Shift Work: Participate in a rotational shift schedule to provide 24/7 coverage, including nights, weekends, and holidays.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Experience: 1-3 years of experience in system monitoring, IT support, or a related role.
• Ability to work collaboratively in a team environment and effectively with people at all levels in an organization/project; work to resolves issues remotely
• MUST be a U.S. citizen or hold a permanent green card. Must have the ability to gain US Government Clearance (public trust)
• MUST possess a valid Driver's License with dependable transportation
• MUST currently reside local to the Central FL area to work on-site at our office most weekdays; may consider a hybrid schedule for the right candidate

Technical Skills:

• Proficiency in monitoring tools such as AppDynamics, Splunk, SolarWinds, or similar.
• Strong understanding of Windows and Linux operating systems.
• Basic knowledge of networking concepts and protocols.
• Familiarity with scripting languages (e.g., PowerShell, Bash) for automation tasks is a plus.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• High attention to detail and ability to multitask in a fast-paced environment.
• Must be able to respond quickly to alerts and incidents, sometimes outside of regular working hours.

Working Conditions:

• This role requires working in a 24/7 operational environment, including night shifts, weekends, and holidays.

We offer PTO, Medical, Dental, Vision, Life Insurance and 401K/Profit Sharing benefits. Salary is based on experience. Only local candidates will be considered. Include your salary expectations with your reply.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Yearly pay

Schedule:

• Day shift
• Monday to Friday
• On call

Application Question(s):

• If hired, what are your salary expectations?
• This position requires US Government Clearance (Public Trust); therefore candidates must be US Citizens or hold a permanent Green Card. Please confirm that you qualify.

Experience:

• Help desk: 1 year (Preferred)

Ability to Commute:

• Saint Cloud, FL 34769 (Required)

Work Location: In person

Salary : $50,000 - $70,000