What are the responsibilities and job description for the Customer Service Associate position at Hydac International GmbH?
HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC's passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized any demand our customers require.
We are currently looking to add a Customer Service Associate to our team. We currently have an immediate opening for a Customer Service Associate in the Lehigh Valley area. This role may be onsite in Bethlehem, PA, or hybrid, or fully remote.
The ideal candidate will manage customer accounts including processing of orders, forecast requirements from customers and pro-actively resolving customer concerns. The role is required to be an advocate for the customer and ensure their success.
As a Customer Service Associate, you will :
- Provide account management to our customers.
- Process customer orders / changes according to established department policies and procedures.
- Maintain strong working relationships with internal and external customers.
- Maintaining and reporting of all order status for assigned customers.
- Respond to customer inquiries via phone, and email.
- Order entry and basic clerical functions regarding the processing of order.
Requirements
Key responsibilities include :
Minimum qualifications include :
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HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
