What are the responsibilities and job description for the Customer Service Associate position at HYDAC TECHNOLOGY CORPORATION?
Description
HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC’s passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized any demand our customers require.
We are currently looking to add a Customer Service Associate to our team. We currently have an immediate opening for a Customer Service Associate in the Lehigh Valley area. This role may be onsite in Bethlehem, PA, or hybrid, or fully remote.
The ideal candidate will manage customer accounts including processing of orders, forecast requirements from customers and pro-actively resolving customer concerns. The role is required to be an advocate for the customer and ensure their success.
As a Customer Service Associate, you will:
- Provide account management to our customers.
- Process customer orders/changes according to established department policies and procedures.
- Maintain strong working relationships with internal and external customers.
- Maintaining and reporting of all order status for assigned customers.
- Respond to customer inquiries via phone, and email.
- Order entry and basic clerical functions regarding the processing of order.
Requirements
Key responsibilities include:
- Must have outstanding communication skills both verbal and written.
- Computer literate with strong working knowledge of MS Excel.
- Experience working with distribution or OEM customers
- Able and willing to be an advocate for our customer with internal business partners.
- An understanding of Lean Six Sigma is a plus.
- Experience with Salesforce.com or Zendesk is desired.
- Experience with SAP or Oracle is required.
Minimum qualifications include:
- Bachelor’s degree is preferred.
- High School diploma or GED accepted with applicable experience.
- High-Speed Internet access in your home is a requirement.
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HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
