What are the responsibilities and job description for the Customer Service Representative position at Hydraulic Controls, Inc.?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle various tasks in a fast-paced environment.
Responsibilities
- Provide outstanding customer support through phone, email, and chat interactions.
- Handle cash transactions accurately and efficiently.
- Perform data entry tasks to maintain accurate customer records.
- Utilize phone etiquette to engage with customers effectively.
- Conduct outbound calling to follow up on customer inquiries and provide assistance.
- Analyze customer feedback and issues to identify solutions and improve service quality.
- Communicate clearly with customers regarding products, services, and policies.
- Collaborate with team members to enhance overall customer satisfaction.
- Answer phones: assist internal and external customers with basic questions, quotes, and sales transactions.
- Assist customers at the counter: retrieve orders from warehouse, locate parts, enter quotes, complete sales transactions, and direct more complex questions to appropriate personnel.
- Enter quotations and sales orders in TrulinX, maintaining profitability by following pricing guidelines.
- Correspond with customers by email as needed.
- Enter and maintain CRM data, forwarding opportunities as directed.
- Help other departments when needed: pull and stage orders, file, write service orders, and other tasks as directed.
- Bilingual skills a plus.
Experience
- Previous experience in a customer service role is preferred but not mandatory.
- Proficiency in cash handling and basic accounting principles.
- Strong command of the English language, both written and verbal.
- Familiarity with data entry processes and computer systems.
- Ability to analyze information quickly and provide effective solutions.
- Experience in sales or outbound calling is a plus.
Join us as we strive to create an exceptional experience for our customers! Your contributions will play a vital role in our success.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $23
