What are the responsibilities and job description for the Customer Service Representative position at Hydro Extrusion USA, LLC?
Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.
Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries.Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.
- Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
- Retirement Savings Plans with Company Match/Contributions
- Education Assistance
- Bonus Plan Eligibility
- Parental Leave
The Customer Service Representative is responsible for providing quality customer service to both our internal and external customers with accuracy and timeliness. This position reports to the Customer Service Manager.
- High School Diploma or GED equivalent.
- Minimum 1 year of experience working with Microsoft Office.
- Minimum 1 year of experience working in an office setting using a computer, calculator, and phone system.
- Must be able to accurately read a tape measure.
- Two years of office experience preferred, not required.
- Good oral and written communication skills in English.
- Ability to adapt to change.
- Ability to drive a project from start to finish when necessary.
- Experience with Oracle preferred but not required.
- Provide frontline information for the purpose of processing orders and quotes.
- Helps resolve issues related to quality and installations.
- Relay information and directives related to customer needs regarding orders and quality issues.
- Exchange information required to process customer orders, quotes, and issues.
- Provide information and receive direction to effectively satisfy the needs of both internal and external customers.
Care, Courage, & Collaboration
At Hydro We care about our People!
We care about Safety!
Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.
If you need an accommodation in order to complete the application, please let us know by completing the form belowor by calling 1 (412) 643-3602.or click
Application Support link
A job where you make a difference.
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.
Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions.
Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter.
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