What are the responsibilities and job description for the Lead Field Service Technician position at Hydro, Inc.?
We are Hydro, Inc.,a global industrial pump reengineering company headquartered in Chicago.
As the largest independent pump rebuilder in the world, Hydro's provided engineering expertise, pump repair and support services to the industry since 1969. Our mission is to work hand-in-hand with our valued customers to optimize the performance and reliability of their pumping systems by evaluating and understanding root causes of pump degradation or failure and by providing unbiased engineering analysis, quality workmanship, and responsive field service for improved plant operation.
We have a great opportunity as a Field Services Supervisor for the right individual. You will perform oversight of pump installations at power plant facilities and be a customer liaison to help with the sales function. This position is home based and requires extensive travel within the US and internationally, if needed.
Essential Job Responsibilities :
- Work in the field at the customer site overseeing pump installations
- Travel to and from customer site, overnight travel as required.
- Equipment installation and troubleshooting of assigned equipment for new Customers and extensions for existing customers.
- Training and ongoing support for Customers, sales and other in-house personnel
- Responsible for all related aspects of Customer calls, including the timely completion of service reports, expense reports and weekly time reports.
- Retain and develop strong and long term relationships with Customers, sales and in-house support staff.
- Act as Customer liaison and help drive customer issues to resolution.
- Drive Customer retention and loyalty in order to increase our long-term profitability.
- Gathering Customer information including product and business information.
- Proactively identifying areas of improvement and with products and services.
- Resolve customer problems promptly.
- Identify sales leads and feed information back to Sales.
- Some heavy lifting required
- To be available and on-call 24 / 7 except during planned absences (vacation, medical, etc.)
- Oftentimes called upon to be away on projects for extended periods of time. Typical productivity / travel is 80-100%
SKILLS & ATTRIBUTES
EXPERIENCE / EDUCATION
Hydro Inc. offers a comprehensive benefits package, including medical, dental, 401(k) with matching contribution, paid time off and much more! You will be based from home with extensive overnight travel.
Job Type : Full-time
Pay : From $1.00 per hour
Expected hours : No less than 40 per week
Schedule :
Application Question(s) :
Willingness to travel :
Work Location : Remote
You should be proficient in :
ID : 8SR6Ct
