Field Service Technician

Hydro Service & Supplies is a leader in the design, fabrication, installation, and service of high purity water systems. What began as a small start-up Service DI (SDI) company in 1967 is today an industry standard for customized pretreatment and filtration skids, high purity water generation systems, storage and distribution skids, reclamation systems, and high-performance process skids for Life Sciences.

Our North Carolina team is searching for a motivated individual that is technical skilled to manage equipment and perform service related repairs for our clients as a Field Service Technician. This position is a full-time role, regular hours of Monday-Friday, 8am-5pm. Overtime as well as overnight stay may be required during times of peak demand.

Responsibilities:

· Traveling to customers' locations, remotely accessing equipment, and performing routine maintenance.

· Provide high level customer service, ensuring that any escalations or concerns are addressed professionally

· Interact with customers in a professional and courteous manner to ensure that their work orders are completed as requested

· Completes all required administrative responsibilities in an accurate and timely manner.

· Responsible for service calls within territory and account assignment.

· Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.

· Recommends solutions based on the Technical service manual and Field engineering to include our complete line of products.

· Maintains parts inventory and keeps levels of inventory control and usages at peak performance.

· Cooperates with fellow workers and management to achieve Division service goals.

· Perform preventive maintenance on water treatment equipment such as water softeners, carbon filters, RO units, pumps, UV units, storage tanks, and more.

· Be very flexible, and maintain an "on call" status when scheduled (Available for 24/7 emergency response) after completion of training.

· Ensure vehicle, test equipment and tools are maintained in excellent condition

· Maintain a clean, organized, and safe work area.

· Report to: Division Manager

Experience and Qualification Requirements

· High School diploma or equivalent required.

· Ability to pass background check and DOT Physical.

· Valid driver’s license w/ record in good standing is required

· Hands on type of background (mechanical, plumbing, and electrical experience helpful).

· Ability to troubleshoot and problem-solve.

· Good customer service skills

· Stay calm under pressure.

· Lift 100 lbs.

· Organized, detail oriented, flexible, high energy, self-starter, innovative, & good communicator

Position Offers:

· Competitive hourly salary with overtime.

· Training –Online and Hands-on

· Medical, Dental, and Vision benefits.

· Matching 401k plan

· Short Term / Long Term Disability benefits

· PTO and Paid Holidays

Hydro is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, age, disability status, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state, or local law.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• What makes you confident that you would excel in this role?

License/Certification:

• Driver's License (Required)

Work Location: In person