Patient Services Representative/Call Center Representative

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Hyndman Family Health Center, a Federally Qualified Health Center (FQHC). We are looking for a Patient Services Representative to perform clerical duties at the Reception area.
Special Requirements: Ability to work with health center administration and staff effectively, professionally, and within the bounds of the policies of the health center. Ability to instill a teamwork ethic within the department and with other departments of the health center. Ability to maintain and expedite a smooth flow of patients in and out of the health center. Ability to communicate clearly and respectfully with all patients and health center visitors
EMPLOYEE RESPONSIBILITIES:

• Maintains appointment schedule for all employed and contracted health center providers for most efficient flow of patient care.
• Greets patients and visitors in a courteous manner and triage to appropriate health center personnel at all times.
• Answers telephone and triage all incoming, outgoing, and inter-office calls in a professional and respectful manner.
• Telephone encounters documented in patient chart and sent to provider for follow-up.
• Accurately collects and posts patient payments including past due balances, co-pays, co-insurance amounts or deductible amounts.
• Requests payment to collect overdue and current balances on accounts, in a respectful manner, at the time of visit. Refers any discrepancies in account balance to the billing department.
• Communicates with billing department regarding any progress or problems.
• Enters and updates all patient demographic information, including insurance information, for computer system accurately at each patient visit.
• Verifies insurance information. Copies insurance card and driver’s license, ensuring current copy of insurance is in patient chart.
• Calculates deposit, maintains and balances cash drawer, and ensures that all monies are accurately accounted for daily.
• Prints and checks end of day batch proof.
• Uses appropriate medical record documentation guidelines and techniques at all times.
• Copies medical record data and forwards to requesting facility or office with verification of written release of records form completed by patient, or if minor, responsible legal party in a timely manner. Submits charges to billing department for processing.
• Attaches incoming correspondence and forms for disability, workman’s compensation and other third party requests, as well as reports from physician referrals, outpatient sources and other related data, to the patient medical record and appropriately distributes to providers.
• Checks voice messages regularly and responds in a timely manner and fashion.
• Supports and assists with the Patient Centered Medical Home initiative.
• Adheres to all health center policies and procedures and complies with personnel, administrative and Board requirements at all times.
• Performs other duties as delegated and assigned by direct supervisor and/or CEO.

Education & Training:

• High school graduate required.
• Graduate of medical secretarial program or equivalent years of education and experience preferred.
• Medical terminology preferred.

Must be able to cover at Bedford or Hyndman offices in emergencies.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law”.