What are the responsibilities and job description for the Customer Support Assistant position at Hype Tier?
Job Description
Job Description:
As a Customer Support Assistant at Hype Tier, you will play a key role in ensuring customer satisfaction by assisting with inquiries, troubleshooting issues, and providing solutions in a timely manner. You will be the first point of contact for customers, helping to resolve issues and guide them through our services.
Responsibilities
Respond to customer inquiries via phone, email, and chat.
Troubleshoot and resolve customer issues in a professional and efficient manner.
Process customer orders and handle returns and exchanges.
Maintain up-to-date knowledge of products and services.
Ensure customer satisfaction by providing excellent service.
Document and track customer feedback and resolve complaints.
Collaborate with other departments to resolve complex issues.
Job Description:
As a Customer Support Assistant at Hype Tier, you will play a key role in ensuring customer satisfaction by assisting with inquiries, troubleshooting issues, and providing solutions in a timely manner. You will be the first point of contact for customers, helping to resolve issues and guide them through our services.
Responsibilities
Respond to customer inquiries via phone, email, and chat.
Troubleshoot and resolve customer issues in a professional and efficient manner.
Process customer orders and handle returns and exchanges.
Maintain up-to-date knowledge of products and services.
Ensure customer satisfaction by providing excellent service.
Document and track customer feedback and resolve complaints.
Collaborate with other departments to resolve complex issues.
