General Manager

Job Title: General Manager

Location: Owings Mills, MD 21117

Job Types: Full-time

Reports To: Owners

Why Join Hyper Kidz?

At Hyper Kidz, we believe in creating magical experiences for children while fostering a fun and rewarding work environment. As General Manager, you'll play a pivotal role in shaping the success of our location and making a positive impact on the community. If you’re a motivated leader who thrives in an energetic, family-friendly environment, oversees daily operations, drive revenue growth, and leads a high-performing team. This role is perfect for a hands-on, results-driven leader who thrives in a fast-paced environment and is committed to delivering exceptional customer service.

Apply today and help us take Hyper Kidz to the next level!

Objective:

To plan, direct, and coordinate all the general and day-to-day operations of Hyper Kidz. The General Manager oversees the entire facility and the employees that work within. The General Manager makes sure Hyper Kidz runs smoothly, cleanly, and meets budget and sales goals.

Job Responsibilities:

• Plan and promote the daily schedule of employees and the business
• Recruit, interview, hire, train, coordinate, and discipline employees
• Create and maintain budgets, and coordinate with and report to Owners of the company
• Ensure that professional records are kept in the event of guest service deficiencies, complaints, incidents, or accidents
• Assign, schedule, and supervise the Hyper Kidz team to meet store and corporate objectives
• Ensure staff levels within the facility reflect the requirements of the guest occupancy
• Ensure all associates actively and enthusiastically support the goals and objectives of Hyper Kidz
• Ensure all associates are aware of the sales targets and that an aggressive online review and referral campaign is in place
• Ensure all associates are effectively trained to perform all job responsibilities in Guest Services, Operations, Equipment, Child Supervision and Safety, First Aid, and Emergency Procedures.
• Measure staff performance and ensure all positive and negative feedback is communicated on an immediate and regular basis
• Ensure superior performance is recognized appropriately on a timely basis
• Ensure poor performance is recognized appropriately on a timely basis
• Ensure all marketing and promotional plans are executed and records of results are maintained
• Update and manage all social media accounts daily with various marketing strategies
• Ensure good communications are in place with Landlord and building co-tenants, and all cross-promotional opportunities are explored, and if appropriate, implemented
• Plan, develop, and execute promotional activities that are appropriate for the consistent and positive marketing of Hyper Kidz
• Ensure that Hyper Kidz establishes a strong identity within the community and industry in which it operates
• Ensure that all day-to-day operational activities as detailed in the Hyper Kidz Operations Manual are effectively in place
• Manage, monitor, and control daily operations and recommend changes in policies as required
• Document all operational activities in accordance with report writing procedures
• Ensure the protection of all merchandise and food inventory, and ensure that the re-order process for both components is managed effectively
• Ensure the cleanliness of the facility is in accordance with the Hyper Kidz guest service policy at all times
• Ensure that any facility deficiencies are repaired promptly and do not expose Hyper Kidz guests or staff to any unnecessary risks
• Ensure the facility, including the play equipment, is always in safe operating condition.
• Ensure the facility conforms to County fire and safety regulations.
• Ensure that the number of guests in the facility conforms to County fire and safety regulations.
• Promote the safety of all guests and staff and all times.
• Review sales reports daily and implement corrective action if required.
• Communicate daily with owners
• Review financial performance against corporate financial projections monthly and to take corrective action if required
• Ensure all accounting activities are carried out in accordance with approved company procedures
• Document and communicate all financial reports as required by Owners
• Make any daily bank deposits as necessary
• Must be able to work nights (until 9pm or 10pm) and weekends

Any other Management tasks as deemed necessary to ensure the appropriate overall operations of the facility.

Required Work Education, Experience, and Skills:

• Must have at least 3 years of management experience
• Prior experience with cash registers, POS software, marketing, and advertising
• Requires excellent customer service, and communication skills
• Willingness to tend to guests' needs and concerns in a professional manner
• Experience in a children's recreational environment preferred
• The General Manager will have to keep employees motivated, resolve conflicts, and make hard decisions for the employees. A successful store manager is a good leader
• The job requires working with employees, customers, and management. Other duties included creating schedules and writing reports. Time management is essential to make sure everything gets done.
• The General Manager is expected to keep and maintain a budget. Therefore, competent math skills are required.
• Hiring new employees requires a good judge of character to maintain an efficient and motivated team. Analytical skills are required to be able to solve problems that may come up during a typical workday.
• Whether it is dealing with employees, customers, owners, or vendors, the General Manager will have to make decisions that affect the company. Having the ability to make hard and fast decisions is crucial to success.
• General managers do a lot of communication. This might be one-on-one to a customer, in front of a group of employees, or in a meeting with the owners. It will be necessary to write or run reports or when discussing reasons for termination of a staff member. Great verbal communications and writing skills are required.
• Customers are going to ask to speak to the manager. How the General Manager interacts with customers is crucial for repeat business, employee morale, and the health of Hyper Kidz. Great customer service skills will help resolve issues before they become problems and help create customer loyalty.

Pay: Up to $23.00 per hour and quarterly performance bonus.

Schedule: 8-hour shift

Work Location: In person

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Work Location: In person

Salary : $20 - $23