General Manager

Objective: To plan, direct, and coordinate all of the general and day-to-day operations of Hyper Kidz. The General Manager is in charge of the entire facility and the employees that work within. The General Manager makes sure Hyper Kidz runs smoothly, and cleanly, and meets budget and sales goals.

JOB RESPONSIBILITIES:

• Plan and promote the daily schedule of employees and the business as needed
• Recruit, interview, hire, train, coordinate, and discipline employees as needed
• Create and maintain budgets, and coordinate with and report to Owners of the company
• Ensure that professional records are kept in the event of guest service deficiencies, complaints, incidents, or accidents
• Supervise the Hyper Kidz team in order to meet store and corporate objectives
• Ensure staff levels within the facility reflect the requirements of the guest occupancy
• Ensure all associates actively and enthusiastically support the goals and objectives of Hyper Kidz
• Ensure all associates are aware of the sales targets and that an aggressive online review and referral campaign is in place
• Ensure all associates are effectively trained to perform all job responsibilities in Guest Services, Operations, Equipment, Child Supervision and Safety, First Aid, and Emergency Procedures.
• Measure staff performance and ensure all positive and negative feedback is communicated on an immediate and regular basis
• Ensure superior performance is recognized appropriately on a timely basis
• Ensure all marketing and promotional plans are executed and records of results are maintained
• Respond to reviews and feedback as directed by Owners
• Ensure good communications are in place with Landlord and building co-tenants, and all cross-promotional opportunities are explored, and if appropriate, implemented
• Plan, develop, and execute promotional activities that are appropriate for the consistent and positive marketing of Hyper Kidz
• Ensure that Hyper Kidz establishes a strong identity within the community and industry in which it operates
• Ensure that all day-to-day operational activities as detailed in the Hyper Kidz Operations Manual are effectively in place
• Manage, monitor, and control daily operations and recommend changes in policies as required
• Ensure the protection of all merchandise and food inventory, and ensure that the re-order process for both components is managed effectively
• Ensure the cleanliness of the facility is in accordance with the Hyper Kidz guest service policy at all times
• Ensure that any facility deficiencies are repaired promptly and do not expose Hyper Kidz guests or staff to any unnecessary risks
• Ensure the facility, including the play equipment is in safe operating condition at all times.
• Ensure the facility conforms to County fire and safety regulations.
• Ensure that the number of guests in the facility conforms to County fire and safety regulations.
• Promote the safety of all guests and staff and all times.
• Review sales reports on a daily basis and implement corrective action if required.
• Communicate daily with owners
• Balancing and reconciling payroll data
• Collecting, calculating, and entering data in order to maintain and update payroll information
• Calculate party hosts’ tips and differential pay biweekly in accordance with payroll schedule.
• Ensure all accounting activities are carried out in accordance with approved company procedures
• Document and communicate all financial reports as required by Owners
• Must be knowledgeable of all other positions
• Must be able to work nights and weekends

REQUIRED WORK EDUCATION, EXPERIENCE, AND SKILLS:

• Must have at least 3 years of management experience
• Prior experience with cash registers, POS software, marketing, and advertising
• Requires excellent customer service, and communication skills
• Willingness to tend to guests' needs and concerns in a professional manner
• Experience in a children's recreational environment preferred
• The General Manager will have to keep employees motivated, resolve conflicts, and make hard decisions for the employees. A successful store manager is a good leader
• The job requires working with employees, customers, and management. Other duties included creating schedules and writing reports. Time management is essential to make sure everything gets done.
• The General Manager is expected to maintain a budget and handle payroll. Therefore, competent math skills are required.
• Hiring new employees requires a good judge of character to maintain an efficient and motivated team. Analytical skills are required to be able to solve problems that may come up during a typical workday.
• Whether it is dealing with employees, customers, owners, or vendors, the General Manager will have to make decisions that affect the company. Having the ability to make hard and fast decisions is crucial to success.
• General managers do a lot of communicating. This might be one-on-one to a customer, in front of a group of employees, or in a meeting with the owners. It will be necessary to write or run reports or when discussing reasons for the termination of a staff member. Professional verbal communication and writing skills are required.
• Customers are going to ask to speak to the manager. How the General Manager interacts with customers is crucial for repeat business, employee morale, and the health of HyperKidz. Great customer service skills will help resolve issues before they become problems and help create customer loyalty.