Shift Leader

Hyper Kidz- Indoor Playground – Owings Mills, MD

We strongly believe in the power of play and its ability to develop and enhance children’s social skills, critical and analytical thinking, problem-solving abilities, fine and gross motor skills, and social etiquette. Hyper Kidz Baltimore is the perfect option to reduce screentime and encourage active and physical play.

Objective: The objective of this position is to open and close the establishment and sometimes take over additional responsibilities such as managing and supervising.

Job Responsibilities

• Ensure all guests are greeted enthusiastically and all Hyper Kidz associates interact with our guests in a positive and professional manner.

• Birthday Parties confirmation with the guests.

• Keep professional records in the event of guest service deficiencies, complaints, incidents, or accidents.

• Ensure staff levels within the store reflect the requirements of the business.

• Participate in the training of all Hyper Kidz associates to effectively perform all job responsibilities in Guest Services, Operations, Equipment, Child Supervision, First Aid, and Emergency Procedures.

• Participate in the measurement of job performance of all associates and to communicate positive and negative feedback on an immediate basis.

• To ensure staff performance measurement, and all positive and negative feedback communicated on an immediate and regular basis.

• Recognize and reinforce superior performance of associates.

• To identify low performance of associates and provide training.

• Assume responsibilities of Operations Manager when Operations Manager is off-site.

• Execute all marketing and promotional plans effectively and professionally.

• Assist with social media updates and promotions as needed.

• Assist with the planning, development, and execution of promotional activities that is appropriate for the consistent marketing of the store.

• Assist in establishing a strong identity for Hyper Kidz with the community and industry in which it operates.

• Execute all day-to-day operating procedures as detailed in the Hyper Kidz Operations Manual.

• Monitor and control the operation and recommend changes in policies as required.

• Document all operational activities in accordance with report writing procedures, as requested by the operations Manager.

• Ensure the cleanliness of the facility is in accordance with the Hyper Kidz’s Guest Service policy at all times.

• Ensure that facility deficiencies fixed promptly and do not expose Hyper Kidz guests or staff to any unnecessary risks.

• Ensure that the facility and play equipment is always in safe operating condition.

• Monitor the facility’s conformity to County fire and safety regulations, and to notify the Operations Manager of any potential infractions.

• Monitor the number of guests in the facility, and to notify the manager of any infractions of county fire and safety regulations.

• Review sales results daily and implement corrective action if required.

• Review financial performance against corporate financial projections monthly and to take corrective action if required.

• Follow all accounting activities in accordance with company procedures.

• Document all financial reports as required by the Operations Manager

Job Details:

Job Title: Shift Lead/Manager on Duty.

Reports To: Operation Manager

• Must be able to work nights (until 9pm or 10pm) and weekends as needed.

Any other appropriate job tasks or duties as required by the Operations Manager.

Required Work Education, Experience, and Skills:

• High School Diploma or equivalent

• At least 1-2 years’ experience in a customer service or related position

• Great leadership skills, meticulous, good communicator, organized, excellent work ethic, high standards for self and staff.

Job Type: Part-time

Pay Range: $17.00 - $20.00 per hour.

Benefits: Employee discount and Flexible schedule.

Schedule:

• 4-hour shift
• 8-hour shift
• Monday to Friday
• Weekends as needed.

Education: High school or equivalent (Preferred)

Leadership Experience: 1 year (Required)

Requirement: In person Reporting

Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 25 – 40 per week

Shift:

• 4 hour shift
• 8 hour shift

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Owings Mills, MD 21117 (Required)

Ability to Relocate:

• Owings Mills, MD 21117: Relocate before starting work (Required)

Work Location: In person

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 25 – 35 per week

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $17 - $20