Service Product Expert - Electrical Manufacturing

Imagine joining an industry leader to further your professional Service Product career as a Service Product Expert in the Electrical, Technology and Manufacturing space with a rapidly expanding company offering wide-ranging benefits package, and competitive pay!

As the Service Product Expert at Hyper Solutions, you will assume a key role in the successful installation and maintenance of our cutting-edge products at customer sites nationwide. Leveraging your extensive technical and electrical proficiency, leadership skills, and customer-centric approach, you will be instrumental in delivering exceptional service and enhancing overall customer satisfaction.


If you are interested in furthering your career in the role of Service Product Expert with a dynamic and innovative leader in the power distribution and technology space this is an opportunity you need to explore!

As a part of the team, you will enjoy competitive compensation with opportunity for advancement.

Excellent Benefits Package which includes:
• Competitive salary and benefits package including:
Employer Paid Medical, dental and vision insurance.
Company-paid life insurance, short and long-term disability.
401K Plan with company matching.
Generous PTO policy and paid holidays.
• Collaborative and innovative work environment.
• Opportunities for professional growth and development.

ESSENTIAL FUNCTIONS AND DUTIES:

Large Installations: Lead, supervise, and occasionally perform the installation of Hyper Solutions’ three phase power products at customer locations. Collaborate closely with project managers, engineers, and field teams to ensure seamless execution.

Technical Leadership: Act as the primary onsite technical expert during installations, troubleshooting and resolving any technical challenges to ensure optimal performance and functionality of our products. Provide phone technical support for Service Providers and act as engineering liaison for partners and customers.

Customer Engagement: Directly interact with customers, establishing strong relationships and comprehending their unique requirements. Provide product demonstrations, training, and post-installation support.

Project Management: Plan and coordinate installation schedules, resource allocation, and logistics. Monitor project progress, address any delays, and ensure timely completion.

Quality Assurance: Conduct thorough inspections and tests to verify proper installation, adherence to safety protocols, and compliance with company standards.

REQUIREMENTS:
Bachelor’s degree in electrical engineering or equivalent experience.
Minimum 5 years of experience in the electrical field service industry or related companies.
Proficiency in managing product lifecycles, including long- and short-term development plans.
Familiarity with product backlog management and roadmap contribution.
Experience with unannounced visits to manufacturers as a technical expert.
Familiarity with cloud development principles and network communication standards.

Hyper Solutions is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

All applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within Hyper Solutions, Inc.