What are the responsibilities and job description for the Video Gaming Field Service Technician position at Hyperactive Gaming?
This job is paid at multiple rates:
- Monday - Friday, between 8 AM - 5 PM: $24/hour
- Monday - Friday, after 4 PM: $26/hour
- Saturday & Sunday, any time: $28/hour
As a mobile Video Gaming Field Service Technician, the employee would be required to come into our Rolling Meadows office daily, and then work on a designated route throughout the day. The company will provide a vehicle for transportation and reimbursements for travel expenses (tolls and fuel). The Technician candidate must be eligible for licensure with the Illinois Gaming Board (IGB).
Expectations and Duties:
- Maintain, and repair Hyperactive Gaming products (Video Game Terminals and Redemption Terminals)
- Collect and fill Video Gaming devices and Redemption Terminals at licensed HyperActive Gaming establishments
- Diagnose faulty electronic hardware and resolve the issues found, including replacing internal components, screens, upgrading hardware and software, and performing repairs.
- Wipe user data, install and configure operating system software, update/upgrade software when necessary.
- Provide technical support on-site or via phone with internal team members (technical) and end-users (non-technical).
- Possess a working knowledge of widely used operating systems and computer peripherals.
- Document work orders with efficiency, adhering to organization and department guidelines.
- Stay up to date on the latest technology, including awareness of system recovery programs.
- Other duties as assigned by management.
Requirements:
- Must be at least 21 years of age
- Must possess a valid Driver's License
- Must be authorized to work in the US for any employer
- Able to work select weekends on a rotating schedule (there is additional compensation for on-call weekends)
- Route driving experience preferred
- Must be eligible to be licensed by the Illinois Gaming Board (IGB)
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Night shift
- On call
- Overtime
- Weekends as needed
Work Location: In person
Salary : $24 - $28
