Global Supervisor, Accounts Receivable

Summary

Globally, supervise and administer AR – Order-to-Cash processes. Responsible for day-to-day activities and the execution of key projects supporting strategic initiatives for the global AR - Order to Cash team. Lead and execute performance driven KPI management improving Net Operating Working Capital.  These activities often involve managing projects, facilitating communication, and collaborating among cross-functional groups. Provide operational support and technical expertise within the AR Order to Cash processes.  The position will drive improvements and efficiencies within AR – Order to Cash function utilizing best practices, lean principals, and performance management. This is a remote position with occasional travel to our corporate office in Columbus, OH for training and meetings.

Essential Duties and Responsibilities

• Supervises global day-to-day AR – Order-to-Cash activities credit management, collections, specialty invoicing, dispute management resolution, and cash applications.
• Leads and executes global AR – Order-to-Cash related projects, research, management, and ensures timely completion.
• Ensures timely completion of collections, cash applications, specialty invoicing, dispute management resolution activities within established SLA period.
• Timely and accurate execution of monthly close process including monthly reconciliation of bank and cash receipts.
• Explores opportunities to automate repetitive and routine functions.
• Collaborate with team members implementing best practices for continuous improvement and DMAIC Lean principles.
• Provides support to team providing cross coverage, training, and technical support.
• Assist in the development, design, UAT testing, and timely reporting of AR Order to Cash reporting through Power BI.
• Lead and drive AR – Order-to-Cash team in KPI performance supporting NWC net working capital. Utilize virtual Gemba board reviews supporting KPI improvements.
• Assists with internal and external audit requests.  Remediates any audit deficiencies.  Completes audit and obligatory requests timely.
• Conduct regular individual and department check-in meetings with AR Order to Cash team.
• Learn and become technical expert in High Radius system application supporting team in daily transactions.
• Assists with onboarding and training of new and existing AR - Order-to-Cash roles.
• Maintains a cooperative problem-solving relationship with internal and external customers, sales, customer service, and manufacturing operations ensuring the timely completion of AR Order-to-Cash requirements.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and / or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Work Experience

Technical Skills / Physical Requirements