What are the responsibilities and job description for the Technical Sales Engineer position at Hyperion Solutions?
Job Summary
We are seeking a Technical Sales Engineer to join our Customer Care team at Hyperion Solutions. As a Technical Sales Engineer, you will provide technical expertise to quote new and replacement hydraulic systems and components for our customers.
Key Responsibilities:
- Technical Expertise and Product Knowledge:
- Size, select, and run calculations to identify the best fit equipment for customer applications
- Pursue increasing knowledge of our products, industry, markets, and competitors
- Sales and Proposal Management:
- Create and process proposals and sales orders in accordance with the company's best practices
- Develop and optimize customer relations through regular sales communications
- Expand the company's customer database using Salesforce CRM
- Customer Support and Issue Resolution:
- Assist with the resolution of customer issues, problems, or complaints
- Collaborate with the Field Sales and Warranty teams
- Cross Functional Collaboration:
- Coordinate with the Operations and Supply Chain teams to ensure on-time delivery
- Attend and participate in company meetings
- Reporting and Administrative Tasks:
- Produce periodic summaries and other reports or lists as requested by management
Requirements:
- High School Diploma; Associate's or Bachelor's degree in Engineering or related field preferred
- Three or more years of configured industrial product sales experience preferred
- Must have prompt and regular attendance, a sense of urgency, self-motivation, and discipline
- Must be proficient with Microsoft Office and Windows OS, including Outlook, Excel, Word, PowerPoint, popular web browsers, and search engines
- Familiarity with ERP systems preferred; experience with Salesforce, Tableau, or other analytics platforms preferred; CAD experience strongly preferred
Capabilities:
- Communicates Effectively:
- Shares information with the team; actively listens and involves others
- Clearly conveys ideas in a manner that engages others and helps them understand and retain the message
- Delivers High-Quality Work:
- Makes sure responsibilities central to the role meet all requirements and expectations
- Fishes tasks promptly and critically reviews work to ensure quality and accuracy
- Considers impact of work to others and takes steps to mitigate
- Seeks additional work after finishing tasks
- Displays Technical Expertise:
- Keeps technical skills current
- Effectively applies specialized knowledge and skills to perform work tasks
- Understands and masters the technical skills, knowledge, and tasks associated with the role
- Shares technical expertise with others
- Prioritizes and Organizes:
- Allocates time and attention based on what is most important to achieve key goals and objectives
- Effectively organizes and balances tasks and prioritizes to keep multiple projects on track
- Manages Resources:
- Has an authentic interpersonal style that engages others and encourages high performance
- Uses personal influence to encourage and support
- Resolves Conflict:
- Able to handle confrontation in a professional and constructive manner
- Avoids conflict when possible but does not shy away from addressing issues when necessary
- Is a skilled mediator when needed
Benefits:
We offer a competitive salary, generous benefits package, opportunities for advancement, and a positive work environment that recognizes initiative and enables personal growth.
