What are the responsibilities and job description for the TECHNICIAN, FIELD SERVICE position at Hyperion Solutions?

Hyperion Solutions is a technology driven vertical transportation solution provider headquartered in Memphis, Tennessee, and with offices around the United States. Hyperion Solutions connects trusted and respected brands to create the premier integrated provider of Systems & Components, Digital Solutions, and Technical Services for the Vertical Transportation industry. As a transforming company, we are continuously looking for positive, energetic, passionate people to join our team.

Hyperion Solutions is currently seeking an experienced Field Service Technician to join our Technical Services Team, based out of Hillside, NJ supporting the brands Capital Electric Motor and McIntosh Industries. Reporting to the Territory Manager, this position plays an integral part on the team by providing on-site support for our customers and traveling either locally or across the United States to assigned field service jobs. There are three levels within the Field Service Technician role and based on the skills completed through training, individuals can progress as a Field Service Technician Helper, Field Service Technician, or Senior Field Service Technician.

Primary Responsibilities :

Field Service :

Perform on-site turn-key services on our customer sites
Conduct vibration analysis, Electrical Testing (multi-meter / Megger), Rigging,

Mechanical Machine work

Maintenance and Repair :

Test AC / DC motors and pumps, perform troubleshooting & diagnose problems

Inspect motors, pumps, and the controls

Installation and Removal :

Remove and install all types of rotating equipment

Health and Safety Compliance :

Adhere to all safety policies and procedures, including the wearing of appropriate

personal protective equipment

Communicate with internal team members to ensure procedures and processes are

being followed in a safe and effective manner

Perform other duties as assigned

Job Requirements :

High school diploma or equivalent preferred

5 years' experience in rotating apparatus field repair (AC and / or DC electric motors,

pumps, blowers, etc.) preferred.

Experience in an electric motor / job shop environment.

Technical skills required include troubleshooting of problems, electrical theory,

mechanical theory and understanding of vibration analysis and alignment.

Capabilities : Adaptability :

Approaches change or newness positively.

Adjusts to changing procedures for accomplishing work.

Contributing to Team Success :

Provides necessary resources or helps remove obstacles to help the team

accomplish its goal.

Shares important or relevant information with the team regularly.

Fulfills team responsibilities; demonstrates personal commitment to the team.

Communication :

Communicates ideas clearly and effectively.

Uses appropriate nonverbal communication (eye contact, gestures, posture) when

communicating with others.

Pays attention to communication from others.

Bilingual Spanish language skills preferred.

Initiating Action :

Takes immediate action when confronted with a problem or when made aware of a

situation.

Does not wait for others to take action or to request action.

Identifies ways to make a job easier or more productive.

Safety Awareness

Identifies safety issues and problems by checking equipment and / or work area

regularly.

Reports or corrects unsafe working conditions.

Displays knowledge of all related safety or security regulations.

Follows safety and or security procedures on the job.

Hyperion is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs and activities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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TECHNICIAN, FIELD SERVICE

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