What are the responsibilities and job description for the Automation Customer Support Engineer I-II position at Hyster-Yale Materials Handling?

Job Title

Automation Customer Support Engineer I-II

Job Category

Engineering

Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Automation Customer Support Engineer I-II based at our Americas Headquarters located in Greenville, NC. In this role, you will play a key part in supporting automation customers, troubleshooting service issues, and ensuring optimal performance of automated guided vehicles (AGVs). This position requires strong problem-solving skills, technical expertise, and a commitment to delivering top-tier customer service.

What you will do :

Provide Technical Support : Act as the first point of contact for automation customers, addressing service issues, troubleshooting problems, and ensuring prompt and permanent solutions.
Customer Service & Issue Resolution : Drive problem resolution processes, provide impact analysis, and coordinate with internal teams and external suppliers to maintain service excellence.
Onsite Customer Support : Deliver hands-on technical support at key account locations, identifying and resolving reported issues efficiently.
Monitor AGV Performance : Utilize automation monitoring tools to track key performance indicators (KPIs), proactively addressing performance gaps and driving continuous improvement.
Service Process Management : Support service-related initiatives, including reporting, data analysis, and collaboration with engineering, manufacturing, and procurement teams.
Enhance Automation Systems : Play a key role in future development programs to refine and enhance AGV software and automation technology.

Who you are :

A Problem Solver : You have strong analytical skills and thrive in high-pressure environments where quick and effective decision-making is essential.

Technically Skilled : You have a deep understanding of electrical, mechanical, and hydraulic systems, as well as automated guided vehicle (AGV) technology.

Customer-Focused : You are dedicated to ensuring customer satisfaction and can navigate challenging interactions with professionalism.

Adaptable & Resilient : You excel in changing environments, remaining calm and composed even in high-stress situations.

A Strong Communicator : Your verbal and written communication skills are exceptional, and you can present technical information effectively.

What you will need :

Level I :

BS Degree in Engineering or related field, required.

5-7 Years of relevant experience in material handling or similar industry.

Level II :

BS Degree in Engineering or related field, required.

7 Years of relevant experience in material handling or similar industry.

Skills, Experience & Abilities

Technical Expertise : Master-level knowledge of electrical, mechanical, and hydraulic systems, AGV technology, and failure analysis.

Problem-Solving : Strong troubleshooting skills to resolve complex technical issues and optimize performance.

Systems & Schematics : Ability to interpret engineering drawings, wiring diagrams, and schematics.

Industry Knowledge : Understanding of industrial vehicle applications, including safety, stability, and operational efficiency.

Communication & Leadership : Strong leadership, presentation, and written / verbal communication skills to engage with customers and internal teams effectively.

Regulatory Compliance : Awareness of industry regulations, safety standards, and corporate policies related to automation and industrial trucks.

Who we are :

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What we offer :

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package : paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

LI-OP

LI-ONSITE

Job Type

Permanent

Time Type

Full time

Work Hours

Travel Required

10-25%

Primary Location

HY US Greenville, NC (Clark St)

Address

1104 Clark St

Zip Code

27834

Field-Based

Relocation Assistance Available

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE / Minorities / Females / Veterans / Disabled

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Automation Customer Support Engineer I-II

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