What are the responsibilities and job description for the Billing Supervisor position at HYTORC?
This position is responsible for managing the Repair Billing Team and the accurate processing of repair billing for Territory Managers (Sales Representatives)
Essential Duties And Responsibilities
Essential Duties And Responsibilities
- Lead the Repair Billing Team department as it relates to all customer invoicing requirements
- Ensure that all repair billings are entered by month-end to ensure that commission is paid out accurately to Sales Reps.
- Provide and execute solutions to billings issues in a timely manner
- Work with Territory Managers and their teams to resolve issues
- Supervise and train staff members
- Customer provides proper documentation
- Customers are being billed accurately according to hard copy purchase order
- Correct customer account is being used
- Process invoice in SAP, send invoice to the customer
- Process invoices on customer portals as required
- Answer internal and external inquiries
- Follow-up on invoices on various customer portals to ensure they have been accepted for payment
- Report issues at the time they occur
- Special projects as assigned
- Minimum of 5 years billing experience required; detail oriented
- Experience with leading a team of professionals in area of customer billing
- Able to adapt quickly and work in a deadline driven environment
- Strong communication skills, able to work with various levels of staff
- Good organizational and administrative skills
- Experience in web billing – use of portals to submit invoicing desired, not required
- Adherence to laws and best practices regarding interaction with customers and data
- Proficient in Microsoft Word, Microsoft Excel & Microsoft Outlook
- SAP Business One Experience preferred, not required
- Predominately sedentary light office position with high frequency of keyboarding/computer work required
- Regular office work indoors
