Shared Services Application and Technical Support lll - Jonesboro, AR (Onsite)

Welcome to Hytrol Careers

Overview

Join our team at Hytrol Conveyor Company, a leading conveyor manufacturer, where you can enjoy competitive benefits and a family atmosphere. We are currently seeking a Shared Services Application and Technical Support lll at our Jonesboro location. You will be responsible for providing critical support to various departments within the organization, ensuring system functionality across departments and facilities.

Responsibilities

• Provide third-level technical support, handling more complex hardware, software, and network-related issues that cannot be resolved by lower-level support
• Assist in escalating issues to senior technicians or third-party vendors, when necessary, while continuing to monitor progress until resolution
• Assist with the setup, configuration, and maintenance of shared services systems, including network infrastructure, servers, and business-critical applications
• Understanding of the software development lifecycle and various automation tools for developing digital pipelines (CI/CD pipelines)
• Bash/Shell, Python, Perl, PowerShell
• Design, deploy, and manage Azure networking solutions. Set up and monitor Azure-based Windows and Linux servers, ensuring security, scalability, and optimal performance. Familiarity with automation tools and technologies, such as Infrastructure-as-Code (IaC) frameworks (e.g., Terraform, CloudFormation) is a plus
• Configure and maintain Windows, Linux and IBM iSeries servers (on-premises and cloud) to support business-critical applications. Automate administrative tasks using PowerShell and Linux shell scripting for improved efficiency
• Install, configure, and maintain SQL Server instances, ensuring high performance and security. Deploy and troubleshoot IIS web servers for hosting web applications and APIs
• Manage and prioritize tickets in the ticketing system, ensuring timely and accurate resolution of technical issues and maintaining service-level agreements (SLAs)
• Work closely with various departments to understand their specific support needs and provide solutions accordingly
• Assist with training staff on the use of software, systems, and procedures relevant to shared services
• Maintain comprehensive documentation of support activities, solutions, and best practices for reference and reporting
• Identify and recommend improvements to current processes, tools, and systems to enhance service efficiency and user experience.
• Any experience with Epicor is a plus.
• Take on additional responsibilities or special projects as deemed necessary by management to support the overall success of the business
  
  

Qualifications

• Proficiency in troubleshooting Windows, office productivity software (e.g., Microsoft 365), and basic networking concepts. Experience with Active Directory, SCCM, remote desktop tools, and basic scripting is a plus. Experience with cloud-based services and virtualization technologies (e.g., Azure, AWS, VMware.
• Strong verbal and written communication skills to interact with users, document issues, and relay technical information to non-technical staff
• Strong analytical skills with the ability to diagnose and resolve more advanced technical issues independently or with limited supervision
• A strong customer service mindset, ensuring user satisfaction by maintaining professionalism and providing timely, effective solutions
• Ability to manage and prioritize tasks in a fast-paced environment while meeting deadlines
• Willingness to collaborate and support various teams within the organization
  
  

Education

2-4 years of experience in IT support, helpdesk, or a shared services environment, with hands-on experience troubleshooting technical issues and supporting business functions; High school diploma or equivalent; an associate’s degree in information technology, or a related field; or equivalent work experience. A bachelor’s degree is a plus.

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