What are the responsibilities and job description for the North America Quality Center - Sr. Manager - Investigation Team 1 position at Hyundai America Technical Center, Inc.?
Hyundai Motor Group North America Quality Center(NAQC) is the quality arm of Hyundai Motor Group(HMG) based in S. Korea and oversees all quality problems raised in North America. NAQC Investigation Team's primary objective is to identify a range of quality issues within the North American market and implement targeted corrective actions to minimize quality problems in the field. This ensures alignment with the increasing demands of sophisticated consumers, contributing to the company's overall success. We are committed to becoming the leading automotive maker by delivering uncompromising quality and maximum customer satisfaction through revolution and change.
Hyundai Motor Group North America Quality Center. (NAQC) is currently looking for a Senior Manager of Investigation Team at Chino/Irvine, CA office who will:
Leads and oversees multiple investigation system groups (PT/EV, CHAS/TRIM, EL/INFO) to achieve organizational goals and KPIs. This role encompasses strategic planning and performance management to ensure the successful execution of projects and initiatives. Additionally, this role requires creating continuous collaboration between various teams and affiliates to monitor and improve quality issues, analyze external quality indicators and customer data to focus on resolving North American customer complaints.
Responsibilities:
- Understand Division's plan and work with the team to implement & achieve KPI
- Attend and engage in N.A. affiliates' meetings to represent NAQC
- Prepare and deliver frequent reports to upper- and executive-level management
- Lead and manage a team of program analysts, providing guidance, support, and mentorship to drive exceptional performance
- Collaborate with cross-functional teams and affiliates (HMNA, KMNA, HAC, KCA, HATCI, HMC, HMMA, KaGA, KMX, NASO, KASO, and suppliers)
- Work with outsourcing companies to set up (contract), monitor progress (arising issues, invoice, etc.), & track results.
- Conduct regular reviews of program performance, identify areas for improvement, and implement process enhancements to optimize project outcomes
- Establish and maintain effective communication channels with stakeholders, providing regular updates on program status, milestones, and key deliverables
- Manage budget, resource allocation, and forecasting activities, ensuring efficient utilization of resource
- Establish and maintain effective communication channels with stakeholders, providing regular updates on program status, milestones, and key deliverables
- Manage to improve the capabilities of our engineers
Basic Qualifications:
- Bachelor's or Master's degree in Mechanical, Electrical, or Automotive Engineering, or a related field
- 12 years of experience in automotive field investigation, quality assurance, or related technical areas.
- Strong foundational knowledge of overall automotive systems. (PT/EV/CHAS/TRIM/EL/INFO)
- Proven experience in managing technical investigations and leading cross-functional teams.
- Strong project management skills, with a focus on delivering timely and cost-effective solutions.
- Strong written and verbal communication skills and an ability to clearly explain deeply technical topics to both technical and non-technical stakeholders.
- Strong collaboration and leadership skills, with experience working across global affiliates and cross-functional teams.
- Resilient, flexible, and able to adapt to rapidly changing business requirements
- Some domestic and international travel required
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- Preferred Qualifications
- 5 years of direct experience leading engineering teams. Automotive OEM or Tier 1 Supplier
Hyundai America Technical Center, Inc. (HATCI) is an Equal Opportunity Employer included Disabled and Veteran. VEVRAA Federal contractor.
- Candidates applying for positions with Hyundai/Kia must be legally authorized to work in the United States. Verification of Employment eligibility will be required at the time of hire.
- HATCI is an Equal Opportunity Employer including Disabled and Veteran. VEVRRA Federal contractor.
- Valid Driver's License and satisfactory driving record.
- Travel Expectations : 10%
Hyundai America Technical Center, Inc. (HATCI) is an equal opportunity employer commited to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, other protected veteran status, and any other protected class under law.
