What are the responsibilities and job description for the Servicing & Loyalty Operations Strategy Manager position at Hyundai Capital America?
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
The Servicing & Loyalty Operations Strategy Manager is responsible for executing the long-term strategy development for Servicing back-office support teams. This role will be responsible for creating and maintaining roadmaps for workflow digitalization, prioritizing functions with key objectives related to regulatory requirements and customer experience (CX). This role will be a lead and coordinator across all the back-office functions to align strategic planning within the department and with external departments/stakeholders.
What You Will Do
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.
Primary Location
United States-California-Irvine
Work Locations
Headquarters 1
Job
Opearations Support
Job Type
Regular
Overtime Status
Exempt
Schedule
Full-time
Minimum Salary: $
82,400.00
Maximum Salary: $
127,600.00
Job Posting
Mar 7, 2025
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
- Medical, Dental and Vision plans that include no-cost and low-cost plan options
- Immediate 401(k) matching and vesting
- Vehicle purchase and lease discounts plus monthly vehicle allowances
- Paid Volunteer Time Off with company donation to a charity of your choice
- Tuition reimbursement
The Servicing & Loyalty Operations Strategy Manager is responsible for executing the long-term strategy development for Servicing back-office support teams. This role will be responsible for creating and maintaining roadmaps for workflow digitalization, prioritizing functions with key objectives related to regulatory requirements and customer experience (CX). This role will be a lead and coordinator across all the back-office functions to align strategic planning within the department and with external departments/stakeholders.
What You Will Do
- Develop, in collaboration with leadership, short and long-term strategic roadmap for back office operations, e.g. workflow digitalization, automation, and agent performance enhancement strategies.
- Extract and analyze data to support the development of solutions to improve efficiency and quality in back-office operations (root cause analysis & solution development).
- Guide the internal and external cross-functional teams to implement the short and long-term Servicing & Loyalty initiatives.
- Develop key success metrics for back-office operations (efficiency & quality KPIs that fully assess the performance of operations).
- Partner with internal and external stakeholders such as IT, consulting firms and other solution experts or providers of automation services.
- Minimum 5-7 years related experience in automotive finance back-office environment.
- Experience in quantitative analysis, process improvement, and workflow documentation.
- Bachelor’s degree or equivalent work experience.
- MBA a plus
- Proven ability to research problems in detail, analyze data and provide appropriate recommendations based on facts presented.
- Ability to present and make recommendations to an audience in a manner allowing full understanding.
- Strong written and verbal communication skills to deliver on executive presentations
- Proficient with Microsoft Office Suites including Word, Excel, PowerPoint, Access, Visio, Outlook
- Strong knowledge of operational system and software, business tools, data analytic tools, and data management software to apply this knowledge to the financial services environment.
- Problem solving and critical thinking skills.
- Exceptional organizational skills
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.
Primary Location
United States-California-Irvine
Work Locations
Headquarters 1
Job
Opearations Support
Job Type
Regular
Overtime Status
Exempt
Schedule
Full-time
Minimum Salary: $
82,400.00
Maximum Salary: $
127,600.00
Job Posting
Mar 7, 2025
Salary : $82,400 - $127,600
