What are the responsibilities and job description for the Customer Communications Associate position at Hyundai Capital Bank Europe?
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits :
- Medical, Dental and Vision plans that include no-cost and low-cost plan options
- Immediate 401(k) matching and vesting
- Vehicle purchase and lease discounts plus monthly vehicle allowances
- Paid Volunteer Time Off with company donation to a charity of your choice
- Tuition reimbursement
What to Expect
The Customer Communications Associate plays a key role in enhancing customer satisfaction by delivering clear, timely, and accurate communication to customers. This position supports the company's customer experience strategy by ensuring all customer interactions are consistent and align with the company's values. The role exists to improve customer engagement, resolve inquiries, and maintain positive relationships with both existing and potential customers in the automotive finance industry.
What You Will Do
1. Customer Communication Management : Draft, edit, and send clear, consistent and accurate communications to customers across various channels (email, phone, text, KHUB, etc.), ensuring customer needs are addressed promptly.
2. Issue Resolution : Collaborate with internal teams to resolve customer issues, providing timely follow-ups and ensuring customer satisfaction, especially close collaboration with Marketing as well as KHub / agents to ensure that our Knowledge Hub (KH) content is written in consumer-friendly formats that matches the brand tone set by marketing and the OEMs.
3. Process Improvement : Monitor customer communication processes and suggest improvements to enhance efficiency and customer experience.
4. Data Management and Reporting : Enhance customer communications to contribute to key CX metric performance tracking and decision-making.
5. Customer Feedback Collection : Gather and analyze customer feedback to identify areas of opportunity for enhancing service delivery and communication strategies.
