Customer Service Representative

Position Type: Full-time
Title: Inside Sales/ Customer Service Representative    

Location: North Wales, PA

Job Category: Sales 

About
Us: A leading comprehensive Quartz and Solid Surfaces Manufacturer and Global Supplier of Premium Kitchen & Bath Countertop Materials.  

Job Summary:    

The Customer Service Representative ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. This position is also first point of contact for customers in the showroom. 

Your Key Responsibilities will be:

 

· Process customer quotes, orders and credit memos 

· Monitor service levels of orders and meet the service commitments to customers 

· Perform accounts receivable and payable functions as it relates to customer orders and payments 

· Perform timely posting of invoice transactions 

· Assist or lead viewings of material in warehouse for customers 

· Maintain stock of office supplies and order additional supplies when necessary  

· Prepare sample shipments for Sales Team and customers 

· Solve customer issues related to orders, quotes, quality, delivery, errors, etc. 

· Schedule customer visits to the center and receive them in the showroom 

· Post customer payments and manage cash position in the center (deposit money in the bank, update petty cash information, etc.) 

· Receive any office and showroom material against its PO 

· Place Marketing material orders in the showroom 

· Support the sales team to achieve and exceed sales targets highlighting in advance any issues that may arise from operational delays 

· Maintain the showroom to be clean, in order and that all equipment in the showroom is in working order 

· Keep records of documents in the center according to Customer/Finance/Legal/HR needs 

· Perform analysis in SAP as requested by the Operations Manager, or the sales/promotion force 

· Record and log all visitors in the Sales Force system 

· Other duties as assigned 

Qualifications/Certifications: 

· GED or HS Diploma 

· College, Business degree or Design Degree is a plus 

· Advance Microsoft Office 

· Prefer SAP Knowledge - 2 years experience preferred, not required

What do you need to be successful in the role?  

· 2-3 years in admin or customer service role 

· Stone or Construction experience preferred 

· Excellent customer service 

· Ability to multi task and work in extremely fast paced environment 

This Company is an Equal Opportunity Employer.