Fixed Operations Assistant

Hyundai of Anderson is currently seeking an Fixed Operations Assistant to help with:

• Answering multi-line phone calls for both Service and Parts departments
• Cashiering customers for both Service and Parts departments
• Scheduling appointments for Service department
• Responsible for handling cash drawer
• Assisting with Parts counter sales and wholesale deliveries
• Handling daily parts department operations with instruction from Parts Manager
• Additional duties may be assigned by Parts or Service managers
• Training with Hyundai provided and will need to be maintained to Hyundai Standards.

QualificationsOther

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical RequirementsSurroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

over 50 lbs

infrequently

Reaching and/or lifting overhead

on a regular basis

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

infrequently

ExpectationsGeneral Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Analyze process regularly to assure efficient and high quality work.

Provide excellent customer service for all customers whether external and internal

Assist the service/parts department so that it provides appropriate levels of profit.

Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.

Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs.

Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.

Require employees to keep the department clean, organized and efficient.

Use professionalism, cordiality and concern to acquire the trust and confidence of new customers upon their introduction to the service/parts department.

Keep to expense and revenue goals as budgeted.

Create promotional campaigns in cooperation with the sales and parts departments.

Establish and maintain service follow-up programs.