What are the responsibilities and job description for the Entry Level Customer Service Representative position at Hyundai of Athens?
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
What we offer:
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Career advancement opportunities, promote from within
- Discounts on products and services
- Family owned and operated
- Long term job security
Responsibilities
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Handle all incoming internet inquiries and internet phone leads
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Respond to emails in a professional, well-spoken manner
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Assist customers in appropriate vehicle selection, providing industry knowledge and the highest level of customer happiness
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Conceptualize and understand the psychology of internet customers and work with them accordingly to set appointment for a proper vehicle demonstration
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Direct customers to product information resources, including those available on the internet
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Deliver inquiries/messages intended for other sales personnel and departments promptly
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Other duties as assigned
Qualifications
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Excellent verbal and written communication skills
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Proficient with Microsoft Word, Excel, and Outlook
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Time management, prioritization skills, and ability to multitask required
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Ambitious, goal oriented mentality and eager to improve
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Ability to hit sales quotas and closing percentages
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Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.