Automotive Dealership Service Advisor

Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10 dealerships consisting of 23 different franchises and over 800 employees. We have a strong presence in the Chicagoland area with 8 dealerships and 2 more located in central Illinois.  We are searching for talented individuals as we begin a new and exciting legacy into the U.S. market.

We are searching for experienced, energetic, and customer focused professionals to fill service advisor positions for our high-volume service center at Hyundai of Palatine. We have an abundant amount of business as well as a state-of-the-art facility.  We can offer an extremely competitive pay plan and an exceptional benefit package.  This job is a rare opportunity for the right candidate.  

Benefits

• Health, Dental & Vision Insurance

• BCBS Health & Wellness Discounts/Programs

• Life Insurance

• 401(k)

• Paid time off / Vacation

• Growth / Advancement Opportunities

• Employee Vehicle Purchase Policy

• Above Average Industry Pay

• Publicly traded organization / stability 

• Employee referral bonuses

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

• Ensure the daily inventory of technicians' time is consistently sold to service customers.

• Distribute work between technicians efficiently.

• Answer technical questions about vehicle problems, warranties, services, and repairs.

• Maintain Customer Happiness scores at or above company standards.

• Assist in diagnosing vehicle problems; order parts and tools as necessary.

• Oversee administration of warranty claims as well as training and supervising of service department.

• Set schedules and assigns tasks to service department employees.

• Reinforces company policies and adheres to company standards.

• Encourages compliance with applicable laws and regulations.

• Maintain good working relationship with factory(s) and foster positive employee relations.

• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Must be a top performer willing to go above and beyond for customers

• Outstanding in sales and follow through

• Must have at least 1 year experience in automobile service write ups

• Experience with CDK is a plus

• Self-motivated, organized and driven to succeed

• Must possess a valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.