What are the responsibilities and job description for the SMT Technical Support Engineer position at Hyve Solutions?
An Associate's degree in Electronics Engineering Technology or equivalent experience is required to excel as an SMT Technical Support Specialist. This role involves providing technical expertise and troubleshooting assistance to internal and external customers regarding Surface Mount Technology (SMT) equipment, processes, and related issues.
The ideal candidate will have a minimum of 3 years of hands-on experience with SMT equipment operation and troubleshooting, as well as proficiency in Microsoft Office Suite and technical software used for machine programming, data analysis, and reporting.
- Strong analytical skills to diagnose complex technical issues and identify root causes.
- Familiarity with various SMT equipment brands and models (e.g., Fuji, Yamaha, Juki).
- Knowledge of IPC standards related to electronic assembly and quality control.
Key responsibilities include:
Technical Support:
Respond to technical inquiries from operators, engineers, and maintenance personnel regarding SMT equipment malfunctions, process deviations, and component placement issues.
Diagnose problems through analysis of error codes, machine logs, and visual inspection, identifying root causes and recommending corrective actions.
Provide remote troubleshooting support via phone, email, and remote access tools.
