What are the responsibilities and job description for the Technical Support Specialist position at Hyve Solutions?
An SMT Technical Support Specialist provides technical expertise and troubleshooting assistance to internal and external customers regarding Surface Mount Technology (SMT) equipment, processes, and related issues, ensuring optimal machine performance and production quality.
Key Responsibilities :
Technical Support :
Respond to technical inquiries from operators, engineers, and maintenance personnel regarding SMT equipment malfunctions, process deviations, and component placement issues.
Diagnose problems through analysis of error codes, machine logs, and visual inspection, identifying root causes and recommending corrective actions.
Provide remote troubleshooting support via phone, email, and remote access tools.
Conduct on-site troubleshooting and repairs as needed, including adjustments to machine parameters and component placement settings.
Process Optimization :
Collaborate with engineering teams to optimize SMT processes, including solder paste application, component placement, reflow profiles, and quality control procedures.
Analyze production data to identify trends, potential issues, and areas for improvement.
Develop and implement process improvements to enhance production efficiency and yield.
Training and Documentation :
Provide training to operators and maintenance personnel on proper operation, basic troubleshooting, and preventative maintenance of SMT equipment.
Develop and maintain technical documentation, including troubleshooting guides, process specifications, and training materials.
Update and maintain equipment manuals and technical knowledge base.
Equipment Maintenance :
Perform routine preventative maintenance on SMT equipment to ensure optimal functionality and minimize downtime.
Coordinate with external service providers for complex repairs and upgrades.
Monitor equipment performance metrics and identify potential issues proactively.
Required Skills and Qualifications :
Technical Expertise : In-depth understanding of SMT processes, including screen printing, component placement, reflow soldering, and automated optical inspection (AOI).
Familiarity with various SMT equipment brands and models (e.g., Fuji, Yamaha, Juki).
Knowledge of IPC standards related to electronic assembly and quality control.
Problem-Solving Skills : Strong analytical skills to diagnose complex technical issues and identify root causes.
Ability to think critically and develop effective solutions to resolve technical problems.
Communication Skills : Excellent verbal and written communication skills to effectively interact with technical and non-technical personnel at all levels.
Ability to clearly explain complex technical concepts to non-technical users.
Computer Proficiency : Proficient in Microsoft Office Suite and technical software used for machine programming, data analysis, and reporting.
Education and Experience :
Associate's degree in Electronics Engineering Technology or equivalent experience in SMT manufacturing.
Minimum of 3 years of hands-on experience with SMT equipment operation and troubleshooting.
Experience with programming SMT machines and interpreting engineering drawings is preferred.
Working Conditions :
Primarily based in a manufacturing facility with exposure to electronics components and equipment.
May require occasional travel to customer sites for on-site support.
Note : This job description is a general overview and may vary based on the specific needs of the company and role.
