What are the responsibilities and job description for the Test Engineering Manager position at Hyve Solutions?
About Us
Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing and delivering custom Server, Storage and Networking Solutions to the world's largest Cloud, Social Media and Enterprise companies.
We pride ourselves on collaboration, innovation and thought leadership. Our team consists of diverse, forward-thinking individuals who dare to challenge the status quo, while working with many of the world's biggest customers.
We are part of Synnex Corporation, a Fortune 500 company.
Your Role
We are looking for a detail-oriented, hands-on, results-driven individual with proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment.
Key Responsibilities
- Provide Level 3 tech support on trouble shooting/failure analysis for server/rack/storage/GPU products in repair
- Sustain repair training procedures and related documentation. Train employees.
- Make improvements in repair the area to reduce defects, failures and labor cost
- Maintain repair reporting tools/websites from test DB up to date
- Globally support repair escalated issues
- Leadership, provide technical direction to test, assembly and repair teams
- Hiring and retaining repair technician talent
- Install hardware into racks, rack cable management, and preventive maintenance
- Review and maintain repair test equipment and capacity
- Experience working on complex problems where analysis or data requires evaluation and identifiable factors and interacting with leadership on matters concerning several functional areas, divisions and/or customers
- Provide solutions to problems of moderate complexity that require the evaluation of readily distinguishable factors using standard techniques and methodologies
- Interface with peers, both internal and external to the organization, to complete various reporting and follow-up tasks
- Guide the completion of projects and conduct technical tasks and/or set specific technical strategy and direction for self and/or others
Requirements
- Bachelor's degree in computer/electrical engineering or equivalent is a plus
- Minimum of 3 years related experience
Preferred Skills
- Analytical and problem-solving skills
- Prior knowledge of using any ticket tracking system (i.e. Jira)
- Prior knowledge of using PLM system (i.e. Agile) would be a benefit
- Knowledge of manufacturing systems
- Effective in time management and delegation
- Skilled in debugging and root cause analysis
- Knowledge of programming and databases (Python and MySQL are required, PHP is a plus)
- Demonstrated knowledge of Lean philosophies and experienced in practicing those applications
