What are the responsibilities and job description for the Test Engineering Manager position at Hyve Solutions?

Job Description

Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world’s largest Cloud, Social Media, and Enterprise companies. We pride ourselves on collaboration, innovation and thought leadership. Our team consists of diverse, forward-thinking individuals who dare to challenge the status quo, while working with many of the world’s biggest customers. Hyve Solutions is a part of Synnex Corporation, a Fortune 500 company. Become part of a team that thrives on excellence in a fast changing, high-growth technology environment!

Hyve Solutions is looking for a detail-oriented, hands-on, results-driven individual with proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment.

Principal Duties and Responsibilities (Essential Functions)

Provide Level 3 tech support on trouble shooting / failure analysis for server / rack / storage / GPU products in repair
Sustain repair training procedures and related documentation. Train employees.
Make improvements in repair the area to reduce defects, failures, and labor cost
Maintain repair reporting tools / websites from test DB up to date
Globally support repair escalated issues
Leadership, provide technical direction to test, assembly, and repair teams
Hiring and retaining repair technician talent
Install hardware into racks, rack cable management, and preventive maintenance.
Review and maintain repair test equipment and capacity.
Experience working on complex problems where analysis or data requires evaluation and identifiable factors and interacting with leadership on matters concerning several functional areas, divisions, and / or customers.
Provide solutions to problems of moderate complexity that require the evaluation of readily distinguishable factors using standard techniques and methodologies.
Interface with peers, both internal and external to the organization, to complete various reporting and follow-up tasks.
Guide the completion of projects and conduct technical tasks and / or set specific technical strategy and direction for self and / or others.

Education and Work Experience

Bachelor’s degree in computer / electrical engineering or equivalent is a plus.

Minimum of 3 years related experience

Knowledge, Skills and Abilities

Analytical and problem-solving skills

Prior knowledge of using any ticket tracking system (i.e. Jira)

Prior knowledge of using PLM system (i.e. Agile) would be a benefit

Knowledge of manufacturing systems

Effective in time management and delegation.

Skilled in debugging and root cause analysis

Knowledge of programming and databases (Python and MySQL are required, PHP is a plus)

Demonstrated knowledge of Lean philosophies and experienced in practicing those applications.

Job Complexity and Supervision

Works on problems of moderate scope.

Exercises judgment within defined procedures and practices to determine appropriate action.

Builds productive internal / external working relationships.

Comfortable in a fast-moving business and team environment

Excellent communication skills—written and verbal.

Attention to detail and process.

Self-starter and highly motivated

Physical Demands

Extensive use of computer equipment, and frequent telephone activity.

Periods of extended sitting, walking, and standing are required.

Activities such as bending and occasionally lifting up to 40 pounds.

Employee must be physically capable of completing and satisfying all training requirements as stipulated by Company policy.

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Test Engineering Manager

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