Restaurant Manager

Overview

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top    line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

•        Able to perform all responsibilities of restaurant team members

•        Lead team meetings

•        Deliver training to restaurant team members

•        Ensure Brand standards, recipes and systems are executed

•        Create and maintain a guest focused culture in the restaurant

•        Review guest feedback results and implement action plans to drive improvement

•        Communicates restaurant priorities, goals and results to restaurant team members

•        Execute new product roll-outs including training, marketing and sampling

•        Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

•        Control costs to help maximize profitability

•        Completion of inventory on a periodic basis as determined by Franchisee

•        Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

•        Completion of DCP and other vendor orders

•        Conduct self-assessments and corresponding action plans

•        Ensure restaurant budget is met as determined by Franchisee

•        Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies

•        Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

•        Recruit, hire, onboard and develop restaurant team members

•        Plan, monitor, appraise and review employee performance

•        Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

•        Basic computer skills

•        Fluent in spoken and written English

•        Basic math and financial management

•        Previous leadership experience in retail, restaurant or hospitality

•        College Degree preferred

Key Competencies

•        Strong analytical skills and business acumen

•        Works well with others in a fun, fast-paced team environment

•        On time, demonstrates honesty and a positive attitude

•        Willingness to learn and embrace change

•        Ability to train and develop a team

•        Guest focused

•        Time Management

•        Problem solving

•        Motivating others

Physical Demands/Working Conditions:

•        Standing on feet

•        Repetitive motion including bending, stooping and reaching

•        Lifting packages (if applicable)

•        Wearing a headset (if applicable)

•        Working in a small space