Director of Operations

Director of Operations

Position Summary:

The Director of Operations at I Can Do That! Performing Arts Center will be a visionary leader who ensures operational excellence and inspires a positive, growth-oriented internal culture. At ICDT!, the strength of our team and the empowerment of our community starts from within. This role requires a leader who embraces collaboration, fosters innovation, and nurtures a culture of continuous improvement. Working closely with the Executive Director and leadership, the Director of Operations will optimize systems, drive organizational growth, and ensure that every project, program, and initiative is executed passionately and precisely. This leader will play a pivotal role in creating a high-performing team that thrives on excellence, shared purpose, principles of maximizing potential, and creating lasting impact.

Key Responsibilities:

Operational Management:

• Oversee the daily operations, including program execution, logistics, and overall efficiency.
• Develop and implement operational policies and procedures to ensure efficient and effective functioning.
• Manage our other Operations Team Members and their relationships and contracts related to facilities, equipment, and services, ensuring that all operational processes run smoothly.
• Coordinate with program staff to support classes, performances, and events, always aiming to ensure our team has the needed support to exceed expectations and create "raving fans."

Project Management:

• Lead and manage multiple projects, ensuring timely delivery, adherence to budgets, and high-quality outcomes.
• Define project scope, goals, and deliverables in collaboration with senior management.  
• Monitor and report on project progress, identifying potential issues and implementing solutions as needed.
• Coordinate cross-functional teams, ensuring clear communication and collaboration throughout the project lifecycle.
• Conduct post-project evaluations to identify successes, lessons learned, and areas for improvement.

Financial Management:

• Monitor and manage operational expenses, ensuring alignment with the budget while optimizing resources.
• Oversee purchasing and inventory, continually seeking ways to maximize efficiency and reduce costs through strategic decision-making.
• Report regularly on financial performance, ensuring alignment with long-term financial goals.

Human Resources:

• Supervise and support administrative and facilities staff, fostering a collaborative and creative culture that encourages continuous improvement.
• Operating or overseeing recruitment, onboarding, and staff development, ensuring alignment with the company’s mission and values.
• Manage staff schedules and performance evaluations and encourage staff to embrace a growth mindset.

Program Support:

• Work closely with the Artistic Department and the Executive Team to ensure smooth execution of classes, workshops, and performances.
• Assist with special events, fundraising, and community outreach, driving operational efficiency to support the long-term vision.
• Ensure compliance with safety and accessibility standards for all programs and events.

Community Engagement:

• Collaborate with the marketing team to promote programs and initiatives, leveraging ICDT!'s unique identity to grow engagement and loyalty within the community.
• Engage with families and participants, continually gathering feedback to improve programming and exceed client expectations.

Strategic Planning:

• Contribute to the development and implementation of the organization’s strategic plan.
• Identify opportunities for operational improvements and innovate by introducing new systems, programs, and processes.
• Contribute to organizational growth strategies, incorporating data-driven decisions for sustainable development to support the executive director in long-term planning.

Qualifications:

• Bachelor’s degree in business management, arts administration, nonprofit management, project management, or a related field (Master’s degree preferred).
• Minimum of 2 years of experience in operations and project management.
• Strong leadership, supervisory, and project management skills focused on optimization and continuous improvement.
• Experience in budget management and financial reporting, with a strong understanding of resource maximization principles.
• Strong interpersonal and communication skills.
• Ability to work collaboratively with diverse groups of people.
• Proficient in project management tools, with a keen eye for innovation and process improvement.
• Passion for the arts and commitment to the mission of the organization.

Compensation and Benefits:

• The annual salary for this position is between $67,000 and $72,000, depending on experience and qualifications.
• Comprehensive benefits package available.