Scheduling Support Specialist

Position Summary:

This position will be responsible for ensuring all I-CAR events are scheduled and instructors assigned in an efficient manner that promotes product integrity and supports organizational needs.  The Scheduling Support Specialist will work under the direction of the Scheduling Support Manager to ensure all major milestones are met and the output is accurate and compliant.

    This position will need to be located near one of the following I-CAR offices; Appleton, WI, Hoffman Estates, IL or Vernon Hills, IL. 

Essential Job Functions:

• Posting I-CAR courses of various types using specifically developed processes.
• Assigning instructors for necessary I-CAR courses using processes developed.
• Take necessary actions based upon information received from Scheduling Support Manager, Regional Manager, instructor or customer.
• Analyze incoming emails, submissions and requests to determine their significance, and prioritize them according to department procedures.
• Answer phones and make calls to respond and follow up on inquiries and requests.
• Perform general office duties such as making copies, filing, data entry and answering phones.
• Train others on any part of current work process, when necessary.
• Actively participate in organizational and departmental process improvement.
• When assigned, act as a SME to support new company offerings.
• Participate in training to further personal skillset.
• Prepare reports and documents using word processing, spreadsheet, database, or presentation software.
• Work with other departments within the organization, when needed, to support organizational needs.
• Consistently meet goals set by Scheduling Support Manager.

Education and Experience:

• High School Graduate or General Education Degree (GED)
• Two to four years of administrative experience is required.  Some advanced education in an office or administrative program desired. 
• Minimum two years’ experience in an office environment.