What are the responsibilities and job description for the AV Field Engineer position at i.e.Smart Systems, LLC?

About Us :

i.e.SmarSystems is a leading provider of cutting-edge audiovisual solutions, specializing in designing, integrating, and supporting AV systems for diverse clientele across various industries. We are committed to delivering superior quality and unmatched service to our clients, and we are seeking a talented AV Field Engineer to join our team.

Position Overview

As an AV Field Engineer, you will play a crucial role in the successful implementation and commissioning of AV systems. You will work closely with our operations team, technicians, and clients to ensure that tasks are completed to the highest standards of quality and efficiency.

Typical Duties and Responsibilities :

Lead the commissioning of audio-visual systems, including audio, video, control, and networking components, to ensure functionality and performance meet project requirements.
Identify and troubleshoot issues with AV systems, including hardware malfunctions, software issues, and connectivity problems.
Partner with technicians in the field to provide technical expertise, guidance, and support during installation, testing, and troubleshooting phases.
Conduct site surveys and assessments to evaluate project requirements, identify potential challenges, and propose effective solutions.
Serve as the primary point of contact for technical issues and coordinate with internal and external stakeholders to resolve them in a timely manner.
Provide training and mentorship to technicians to enhance their technical skills and knowledge.
Collaborate with programmers and project managers to resolve any outstanding issues.
Ensure compliance with industry standards, best practices, and safety regulations throughout the project lifecycle.
Assist in maintaining project documentation, including as-built drawings, equipment lists, and commissioning reports.

Required Qualifications

Proven experience in commissioning and troubleshooting AV systems, including audio processors, video switchers, DSPs, and control systems (QSC, Biamp, Crestron, Extron, AMX, etc.).

Strong understanding of networking principles and protocols relevant to AV systems, such as Dante, AVB, AVoIP, QLAN, Multicast, IGMP, etc.

Excellent project management skills, with the ability to prioritize tasks, manage resources, and meet deadlines in a fast-paced environment.

Effective communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and clients.

Demonstrated problem-solving abilities and attention to detail.

Travel to client sites as needed and work flexible hours, including evenings and weekends, to accommodate client schedules.

Industry certifications such as CTS, CTS-D, CTS-I, or equivalent are a plus.

We offer :

Full time employment opportunity with great compensation commensurate with experience, and long-term opportunities for performance bonuses, raises and career advancement and continuing education.

Health and Welfare Plan which includes Medical, Dental, Vision, Supplemental Life, Supplemental Disability, Supplemental Accident, Hospital and Critical Illness, Employee Assistance Program (EPA)

Medical and Dependent Reimbursement Programs

Exceptional 401(k) Plan with matching Employer Contribution

Paid Vacation and Holidays

Join us as we continue to shape the future of technology infrastructure and exceed our customers' expectations.

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