Clinical Operations Coordinator - ogi | Obstetrics, Gynecology & Infertility

The Clinic Operations Coordinator will support the Clinic COO and Clinic Manager to ensure ongoing operations of the clinic.

This is a full-time position working M-F from 8:30 am - 5:00 pm, primarily out of our Edina location, but with some travel to Maple Grove.

ogi | Obstetrics, Gynecology & Infertility is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. 

Essential functions:

• Operates as a liaison between administrative team, department leaders and physicians to ensure efficiency of clinic operations.
• Responds accordingly to incoming and outgoing correspondence in an organized manner.
• Maintains administrative inventory, supplies and patient education handouts for the entire clinic.
• Submits work orders and scheduling repairs for general office space and equipment maintenance.
• Engage IT and other vendors with the management of clinic phone system and escalate when appropriate.
• Coordinates with IT for access, support and equipment needs.
• Assigns key card access for both clinic and parking locations. Supports Administrative Team with ongoing projects, initiatives, and objectives.
• Schedules and coordinates meetings primarily within OGI but may assist with meetings for the entire Women’s Health division.
• Administers employee recognition program and activities
• Creates monthly reports on patient visits and activity.
• Prepares monthly expense reports for clinic costs charged to the corporate credit card.
• Any and all other duties as assigned
• Participates in community outreach for the Women’s Health division throughout the year

Education, experience, & other requirements:

• Associate's degree required; Bachelor’s Degree preferred
• At least one (1) year experience working in a healthcare administrative role required
• At least three (3) years customer service experience required
• Intermediate to advanced proficiency with Microsoft Office Suite programs
• Project Management experience strongly preferred

Benefits & Compensation: 

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Travel independently throughout the clinic or between offices. Activities may include frequent bending, lifting, standing, stooping or sitting for long periods of time may be required.
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and technology solutions
• Work independently with minimal supervision

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:  http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.