What are the responsibilities and job description for the Franchise Training & Innovation Specialist position at I Heart Mac and Cheese?
Franchise Training & Innovation Specialist
Location: Boca Raton, Florida
Reports To: Corporate Leadership Team
Employment Type: Full-Time (On-Site, Not Remote)
About Us
We are an emerging coffee brand and fast-casual restaurant dedicated to delivering high-quality food and beverage experiences. As we prepare to launch and expand these two concepts, we are seeking a dedicated professional to lead menu innovation, franchise training, and operational excellence.
Job Summary
The Franchise Training & Innovation Specialist will play a key role in shaping the future of our brand, ensuring consistency in quality, service, and operational execution. This position requires expertise in menu development, hands-on training abilities, and a strong operational background to support both corporate locations and franchise partners.
This is an on-site position that requires travel, including out-of-state visits, to support franchise locations and business development.
Key Responsibilities
Menu Innovation & Development
- Develop and refine new and seasonal food and beverage items that align with the brand vision.
- Stay informed on industry trends, sourcing premium ingredients while maintaining cost efficiency.
- Standardize recipes, create training materials, and establish quality control processes.
- Collaborate with the marketing team to launch and promote new product innovations.
Corporate Store Oversight
- Ensure corporate locations maintain high standards in operations, customer service, and efficiency.
- Train and mentor corporate store teams to reinforce brand culture and service expectations.
- Conduct quality control checks on food presentation, beverage preparation, and guest satisfaction.
- Implement best practices to enhance operational efficiency and team performance.
Franchisee Training & Support
- Develop and lead comprehensive training programs for new franchisees covering operations, menu execution, and customer service.
- Provide ongoing coaching and support to ensure consistency across locations.
- Visit franchise locations, including out-of-state, for performance assessments and brand reinforcement.
- Assist in the development of training manuals, video guides, and instructional materials.
- Act as the primary contact for franchisees facing operational or menu-related challenges.
Operational & Brand Integrity
- Ensure brand consistency, food safety compliance, and operational excellence across all locations.
- Monitor guest feedback and sales data to evaluate menu success and identify areas for improvement.
- Collaborate with leadership to refine standard operating procedures (SOPs) and enhance training materials.
- Support franchise development efforts, including site visits, grand openings, and operational assessments.
Qualifications & Requirements
- Proven experience in menu development, food and beverage innovation, or culinary arts.
- Background in training, franchising, or multi-unit operations within the coffee or restaurant industry.
- Strong knowledge of coffee, specialty drinks, and food preparation techniques.
- Ability to train, mentor, and motivate employees and franchise partners.
- Knowledge of food safety regulations, inventory management, and cost control.
- Excellent communication, leadership, and organizational skills.
- Availability for in-person training and frequent travel, including out-of-state visits.
- Passion for hospitality, innovation, and delivering exceptional guest experiences.
Benefits & Perks
- Competitive salary with performance-based incentives
- Career growth opportunities within a rapidly expanding brand
- Collaborative and innovative work environment
Join us in launching and expanding two dynamic food and beverage concepts where innovation, quality, and hospitality drive our success.
