What are the responsibilities and job description for the Front Desk Manager position at I Hotel?
The I Hotel and Illinois Conference Center is committed to providing superior guest service in Champaign-Urbana’s only facility that is constructed to AAA Four-Diamond standards. The I Hotel and Illinois Conference Center is seeking a Front Desk Manager on Duty with the following qualities and qualifications:
Responsibilities include (but are not limited to):
- Checking guests in and out
- Responding to community and university-related inquiries
- Creating opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
- Crisis management in time of guest need
- Providing facility tours
- Attending to guest needs (which includes but is not limited to): shuttle service, delivery of personal artifacts and all guest requests
- Direct, oversee, and manage daily front desk operations
- Manage reservations, guest inquiries, and shuttle schedule in an efficient and timely manner
- Guide and instruct Guest Service Agents to complete daily required tasks
- Ensure completed shift report, making note of issues and appropriate solutions
- Complete pass-on of all critical information to next manager to ensure no errors
- Act as the point of contact for guest issues during shift; resolve billing issues
- Other duties and tasks as assigned by General Manager.
Qualifications:
- High level of commitment to exceptional customer service.
- Minimum of 1 years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
- Excellent communication skills.
- Customer service experience.
- Solid judgment and ability to resolve conflicts effectively, and operate effectively in stressful situations.
- Ability to adapt to changing guest needs.
- Technical proficiency (computer applications) with an understanding of hospitality operating systems.
- Ability to multi-task, with strong organizational and time management skills.
- Mature, with good judgment, detailed oriented, friendly, and responsible.
- Must be willing to work weekends and holidays.
For full-time employees, Health benefits package, 401(k), paid vacation, and bonus structure offered.
The I Hotel and Conference Center is located south of the State Farm Center at 1900 S. First Street in Champaign, Illinois.
*Please do not call or drop in to inquire about the status of your application/resume. Thank you for your understanding.
A contemporarily designed property operated to AAA Four-Diamond standard featuring over 125 luxurious hotel rooms and over 70,000 square-feet of conference center space. Immerse yourself in a serene environment where art, nature, and wellness blend seamlessly to create an unforgettable experience.
Salary : $18 - $22
