Help Desk Support Analyst (Senior-Level)

Job Description

Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support of the US Army PEO Solider Project Manager Solider Medical Devices (PM SMD) at Ft. Detrick, MD.

• Must be a US Citizen
• Active DoD Security Clearance
• Non-remote (relocation incentive available)
  
  

The Help Desk Support Analyst will support and manage the functionality and efficiency of desktop computers supporting the PM SMD's operations. The Analyst will provide various computer hardware and software services to end users for the operation and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service requests and incident tickets.

Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Job Responsibilities

• Installs, set up or relocates, configures, troubleshoots, and supports PC/server hardware and software; installs and configures software upgrades; configures and performs tuning of operating systems to enhance PC performance; installs and configures network interfaces and Internet connections; diagnoses network cable and configuration problems.
• Installs and maintains specialized software, including performing setup functions, developing associated file structures, report formats, and input forms, ensuring file security, performing data entry to populate associated databases, and documenting procedures.
• Manages and coordinates a variety of Information Systems projects, such as new system installations for a department.
• Implement and design an organization-wide set of standards for the implementation of future and existing information systems.
• Serve as senior lead providing oversight to junior staff.
• Responds to user inquiries and requests and provide technical assistance on PC systems, related hardware and software, and standard applications; provide helpdesk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe.
• Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.
• Capable of lifting and moving basic computers, monitors, printers, and other IT peripherals.
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.